Dennis Lind Email & Phone Number

Winning customer relationships comes down to basics. Be polite, professional and timely. Say what you mean. Do what you say. Every single customer contact is a public relations opportunity. I have often found that some of the best relationships come from some of the most adverse customer-relations episodes. By taking a customer relationship to heart, you demonstrate that you value the relationship. Customers then consider opportunities to work with you as a value-add experience. Winning customer relationships is a passion and I thrive in this area.My skills include, but are not limited to:-Support all customers, projects and departments by sharing experiences, best practices and know-how-Deliver effective customer communications regarding new programs and services-Develop proposals and quotations for all changes that affect customer accounts-Communicate proactively with customers on all project development and manufacturing performance issues-Partner with distributors and manufacturers representatives to realize and develop relationships with customers-Monitor scheduling developments and set priorities to ensure customer deadlines and expectations are met-Coordinate inter-departmentally and with outside vendors in order to ensure timely completion of project development and manufacturing performance-Capture and report to management matters of complaint, sales trends, and opportunities for improvement-Direct and plan activities across workforce functions to ensure high levels of brand delivery-Review, interpret and analyze price agreements, terms of sale, non-disclosure agreements and other relevant documentation-Responsible for all customer-related activities, including ODMs and 3PL-Deliver ECOs to customers and drive follow-on activities to ensure timely closure-Responsible for continuous cost reduction, process improvement and problem resolution-Work closely with department managers to propose process improvements and develop efficiency improvements

Listed skills include Inventory Management, Account Management, Sales, Customer Service, and 12 others.