Dennis M. Chesney Email and Phone Number

Manage and oversee the daily operations of over 2 million in revenue, the facility, 30+ full and part time employees, and more than 1400 athletes. Handle all accounts payable/receivables, payroll, and all HR related activities. • Drive operational initiatives by managing employee schedules, workload, and directives. • Develop training schedules to meet the needs of customers• Set expectations for staff in regard to operations, customer service and overall presence• Manage all social media• Organizing and coordinate all travel for 180+ athletes and 20+ coaches who travel the country to attend competitions• Monitor and complete registrations for athlete competitions while ensuring their compliance with USASF rules and regulations.

Key account Manager - Walmart/Big Brands Tire Oversee the operations as it related to the Auto-care centers within Walmart, and Big Brands Tire located nationwide. Focus on training proper procedures, selling techniques and identifying needs at locations which would drive additional sales for both the customer and Shell.• Focus service advisors on site, on selling proper products to customers based on needs assessment.• Coaching technicians and service personnel on how to educate customer regarding their service needs.• Facilitate and participate in group training in Bentonville for Walmart Academy store trainers.• Execute national promotions rollout and training at store level.• Inspect locations for compliance with Walmart programs, pricing and directives.• Assist locations with ordering issues, inventory accuracy and oil related small equipment orders.• Assist other divisions of the Fast Fit Sector with onboarding of new customers

Manage sales of $3.0 million and a volume plan of 800K+ gallons while training installers and their employees on valuable selling techniques to drive traffic and increase revenue.• Prospect, negotiate, and nurture relationships with customers and track interactions and ongoing communications through Salesforce. • Oversee lubrications sales area spanning from Phoenix to Northern Arizona borders covering 150 accounts.• Collaborate with installers, new car dealers/local repair facilities to improve the effectiveness and increase profitability for installers through proper selling, and pricing based on market and customer needs.• Functioned as the safety focal point for the west region, overseeing adherence to all the safety topics, training and procedures.• Served as the Subject Matter Expert (SME) for the west region for CRM, overseeing the training and development of CRM and its adoption and implementation

Oversaw the operations of 53 franchise owned Jiffy Lube locations within multiple states and engaged with Franchisees and their employees to ensure they met or exceeded the franchisors minimum expectations.• Achieved customer satisfaction levels by exceeding their expectations and adhering to company standards and protocol. • Supported 6 franchise area managers and 53 site managers while training, and monitoring B2B sales activity.• Supervised and measured operations ensuring compliance to the franchise agreement, policy & procedures manual.• Increased industry area knowledge by constantly evaluating and maintaining competitive market comparisons.• Coached and developed franchisee and area managers on techniques to deliver exceptional Jiffy Lube service.

Managed merchandising and profitability of sales generated from convenience store sales. Established retail pricing, promotions, and oversaw $63M is sales revenue (excluding fuel) and $18M in margin dollars through 51 locations.• Negotiated annual purchase contracts with national and local vendors, developed annual sales and margin plans based on company criteria and created and implemented many word and excel based tools that were used both, locally and nationally.• Managed all aspects of SAP rollout in Phoenix market to include timeframe management, roles, responsibilities, action plans, equipment replacement, and implementation schedule.• Regarded as a top performer in the execution and implementation regarding rollout of SAP system and accounting conversion.• Developed and implemented local plan-o-grams through the utilization of vendors and met and exceeded annual sales and margin plan by category.

Headed top 10-ranked company and monitored merchandising and sales profitability, which were generated from convenience store sales. Led 11 company owned convenience stores and gasoline stations generating approximately $31M in sales revenue annually.• Acted as Operations Manager temporarily for market during period of transition and was the direct supervisor to 11 site managers, 11 assistants, and over 100 site employees.• Ranked top 10% nationwide and reduced recordable incidents within territory from 8 to 0 with a strong focus on HSSE.• Served as food service joint venture lead for Phoenix market developing HSSE training standards for US.• Successfully developed and implemented automated and manual tracking forms within Microsoft Excel and Word that were rolled out nationwide.• Supported dealers/franchisees to maximize profitability through marketing and merchandising efforts as well as, gaining support from dealers on company sponsored programs. • Developed and set the standard for “Brain-brook” which gained national attention and was a leader in sales in regard to company sponsored programs and sales initiatives.• Consistently exceeded company sales plans, exceeded company goals regarding mystery shopper program and supported franchisees in growing their business by implementing new/different profit centers.

An office based position at the Torrance refinery in Los Angeles, which supported the field force through the use of reports. Developed and distributed weekly and monthly financial and non-financial reports for field use. Planned, organized and assisted with the development of material for annual franchisee meeting with an attendance of over 400 people. Worked with business unit manager to obtain for their use, reports and statistics to drive business meeting with franchisees.

Assisted dealers/franchisees to maximize profitability through marketing and merchandising efforts as well as, gaining support from dealers on company sponsored programs. Position involved enforcement of company minimum standards with respect to appearance, customer satisfaction, billing, franchise standards and regulations. Top ten ranked in US 2000 and 2001. Developed and set the standard for “Brain-brook” which gained national attention. Consistently exceeded company sales plans. Leader in sales in regard to company sponsored programs and sales initiatives. Exceeded company goals regarding mystery shopper program. Assisted franchisees in growing their business by implementing new/different profit centers

Managed a Mobil “On The Run” C-Store with annual sales of approximately $3.5 million. Duties included hiring, training and developing of employees, form development and implementation, development of local advertising campaigns, inventory, cash control, P&L analysis, forecasting future business, budget management, sales tracking and analysis. Top rated manager nationwide. Acted as area supervisor when requested. Consistently met company standards regarding cash and inventory controls. Developed national cost accounting worksheets, sales tracking logs and query reports to be utilized at site and above site level. Worked with local advertising mediums to further enhance national advertising.

Managing general insurance agent located in Ft. Lauderdale, Florida that specializing in transportation insurance. Designed and implemented wide area network connecting Florida and New York offices. Managed garage and truckers liability programs in multiple states. Program and rate development for new insurance products.

A small neighborhood Mexican restaurant and bar located in Cape Canaveral, Florida. Managed a staff of 15 employees. Increased sales through aggressive advertising program from $120K to $375K annually. Duties were typical of an owner/operator run business covering, all aspects of the operation.