Dennis Martinez Email and Phone Number

• Oversee resource allocation and management of all work streams related to the Division of Operations that impact students and families for 230+ schools served by the Borough Office • Liaise with Central Offices on behalf of Principals and Superintendents for planning support, policy interpretation or escalation/resolution of operational issues • Responsible for School Opening and Summer Instruction for Brooklyn North• Serve as building captain for 131Livingston, housing multiple DOE offices across 6 floors and responsible for administrative staff policies, safety compliance items and communication across stakeholders • Supporting schools with Pandemic response; advising on Health and Safety guidelines, supporting the distribution and management of PPE, managing devices for remote instruction and facilitating the Return to Office for an administrative building and 8 superintendent offices• Supervised and managed 14 Regional Enrichment Centers serving the families of first responders and essential employees in Brooklyn North during the Covid shutdown from March through September 2020

• Directed the citywide School Opening activities for 1,700+ schools and 1.1 million students• Executed the implementation of $88MM Summer in the City initiative impacting 160,000+ students

• Managed the planning and implementation of Summer School in the same capacity as with the Office of the Chancellor (above) • Partnered with key stakeholders on the priorities of the Chancellor, Senior Executive Director and other senior leaders, delivering quick turnaround on projects that advanced the goals of the organization • Structured the citywide planning and execution of school opening walk-throughs and served on Chancellor’s Core planning team• Chaired the citywide coordination of Professional Development for school based administrative staff

Manage registration and attendance data across more than 60 different professional development sessions occurring over the course of 10 months. Strategically monitor and improve data collection; Maintain records of over 40,000 registrants and over 30,000 attendees using multiple platforms and Excel spreadsheets to track key metrics.Summarize and create data reports with key metrics used by internal and external stakeholders, including leadership teams. Communicate regularly and effectively with project management team, venue managers and participants in order to evaluate needs, identify possible conflicts and troubleshoot issues when encountered. Manage temporary staff during event preparation, set-up, on-site registration, and break-down.

Train employees on relationship building, expectation communication, service and underwriting from a customer claims perspective. Investigate liability and policy coverage on insurance claims from first report through resolution, including interpretation of auto policies and compliance with company and New York State regulatory standards.

Head career trainer for new and experienced employees and small business owners in Westchester, Rockland and Putnam counties. Designed and facilitated professional development workshops and webinars on an ongoing basis. Created employee development curriculum disbursed to over 14,000 employees in northeast market.  Developed career education materials and resources available nationwide via the employee intranet. Provided regular, job-embedded coaching and support for staff, training them on leadership, marketing, retention, and communications skills. Managed $1.2 million multicultural marketing grant for small businesses to participate in community education, outreach and employee training; Traveled throughout New York and northern New Jersey to train offices on multicultural outreach strategies. Identified retention and recruitment strategies for multicultural talent as an inaugural member of National Young Adult Hispanic Advisory Council. Managed work streams of temporary staff and office secretary.

Proactively acquire, retain and deepen relationships with clients by providing them with products and services to meet ever-changing needs. Educated clients on financial products and services, efficient use of banking accounts, credit and credit management, investing and insurance products as needed. Recruited to work at two newly built branches as a senior banker familiar with policies and procedures and able to deliver outstanding customer experiences. Mentored new bankers on discovering customer needs and identifying opportunity, as well as opening of trusts, estate and other accounts with non-natural persons as owners. Led the branch in organization and execution of site visits for sourcing of new banking relationships.

Source and acquire new client business and personal relationships, while maintaining and deepening existing relationships. Managed monthly schedule and vacation time of all sales employees, ensuring we consistently had proper coverage. Organized and executed financial education seminars on topics such as Basics to banking, investing basics, saving for Retirement and first time Home Buying for audiences ranging from community organizations to mid-size corporations. Led team of employees in organization of site visits to source new bank relationships. Set branch record of 47 new relationships in one business day, by discovering needs of a local business, setting up visit sand delegating responsibilities to maximize efficiency and accomplish team goal.

Actively marketed bank products to customers and potential customers. Set appointments by phone or by initial contact to prospect and discover customer needs. Provided solutions and guidance to bank clients, Investigated and resolved conflicts. Concentrated on acquiring new business relationships in local community through proactive sourcing and referrals from existing clients.