Dennis R. Mayo, Jr. Email and Phone Number

Maintain flexibility by providing onsite and remote support for 3 of the 4 dealerships within Bill Luke Automotive Dealerships.Log, investigate, prioritize, and solve technical issues.Assist end-users with basic troubleshooting and remotely by establishing secure, remote connections with affected devices.IT asset procurement, deployment, and management.Install and configure new network devices when necessary.Perform hardware upgrades on end-user devices… Show more Maintain flexibility by providing onsite and remote support for 3 of the 4 dealerships within Bill Luke Automotive Dealerships.Log, investigate, prioritize, and solve technical issues.Assist end-users with basic troubleshooting and remotely by establishing secure, remote connections with affected devices.IT asset procurement, deployment, and management.Install and configure new network devices when necessary.Perform hardware upgrades on end-user devices as well as IT infrastructure.Perform software upgrades on end-user devices as well as IT infrastructure.Diagnose and repair network issues (Wi-Fi and wired) and run/repair cable if necessary.Assist with Cisco phone system set ups and maintenance.Performs other related duties as assigned.Maintain access and control of various computer and web-based systems such as Google Workspace, ERA-IGNITE, vAuto.Communicate effectively with vendors to solve technical issues that require their assistance and intervention.Assist in implementing and modifying security policies within the group infrastructure.Investigate and resolve service outages effectively and efficiently.Support system and data availability without compromising security. Show less

I diagnosed and corrected technology issues with office equipment and computers and recommended solutions to management. I interfaced with customers via e-mail, telephone, and in-person to select appropriate parts and equipment. ● I sold 515-gallon horizontal chiller tank for over $8,000, for a net profit of 35%.● I acquired a new customer account with over $20,000 worth of parts orders as a $17,690 MCDOT project.● I assembled almost 250 pumps for customers resulting in a… Show more I diagnosed and corrected technology issues with office equipment and computers and recommended solutions to management. I interfaced with customers via e-mail, telephone, and in-person to select appropriate parts and equipment. ● I sold 515-gallon horizontal chiller tank for over $8,000, for a net profit of 35%.● I acquired a new customer account with over $20,000 worth of parts orders as a $17,690 MCDOT project.● I assembled almost 250 pumps for customers resulting in a dramatically reduced wait time; 2 days max down from 4-6 weeks from the factory. Show less

I maintained impeccable administrative records for over 150 personnel. I have experience with inventory control for $4 million of heavy equipment. I reported administrative and training statistics on a daily, weekly, monthly, and quarterly basis, to senior officers and staff members using Excel, PowerPoint, and Word documents. I continuously updated records and input new data as needed into a variety of databases and spreadsheets. I also entered various air defense control measures into the… Show more I maintained impeccable administrative records for over 150 personnel. I have experience with inventory control for $4 million of heavy equipment. I reported administrative and training statistics on a daily, weekly, monthly, and quarterly basis, to senior officers and staff members using Excel, PowerPoint, and Word documents. I continuously updated records and input new data as needed into a variety of databases and spreadsheets. I also entered various air defense control measures into the Fire Direction Center computer system using the Military Grid Reference system.● I input waypoints, routes, and other overlays onto the Linux-based Force XXI Battle Command Brigade and Below systems for 8 security vehicles in support of Operation New Dawn.● I trained six unit leaders on the proper operation of mobile communication and positioning equipment in preparation for deployment.● I instructed over 200 students on the proper techniques for aerial delivery, at home and abroad with 100% safety compliance.● I created and maintained an assignment log for over 500 pieces of equipment to 120 personnel.● I was certified as a system administrator on the Air and Missile Defense Workstation. Show less