Part of the CGRLH Vertical, Worked in various accounts like Manufactures, Reviews and Retailers with Strategic and Tactical Planning, Operations Management, Training & Development, Client relationship Management, Team Management and Project management

Team ManagementRecruiting, Leading, Training and monitoring performance of the team members for maintaining excellence in Service operations.Implementing performance management process including Objective setting, Development planning and half-yearly/annual performance reviewMeet NPS and Maintain Attrition as per Organizations goalsIdentify successorsCause Analysis, Process Analysis, Evaluation & Decision MakingCreation of SOPs and Process Maps for the newly transitioned activitiesHandling Escalations, Exception and Customer QueriesMaintain the exception tracker for process & taking approval from client for same.