Lead daily operations of enterprise contact centers which provide the following services: outbound services ; inbound customer service to support our potential and existing clients ; the chat team; and the Senior Management team. Direct over site of training and internal operations teams.

As Director of Operations, Dennis Miller brings more than 15+ years of management and operational expertise to US Call Center Services Ltd. Based in the company's San Francisco, CA., headquarters, he is responsible for leading Onshore CCS operations and ensuring the successful execution of business process outsource (BPO) and contact center performance. Mr. Miller is a proven leader in the customer service and call center industry with extensive experience managing operations, improving call center performance, and developing customer management strategies across global organizations. Dennis brings a consistent history of operational excellence and revenue generation to Onshore Call Center, and together with the company's seasoned executive team, will drive growth by delivering “world class” services, as a result of his commitment and dedication. In return, he will help create opportunities and value for employees, clients and our customers. All in efforts to ensure Onshore CCS will be the Industry Standard for delivering value-based customer contact management solutions customized to the unique needs of our clients.Prior to joining Onshore CCS, Mr. Miller served as Director of Business Solutions, State Firm Insurance. He successfully managed all of customer support for millions of customers across USA.

Develop, plan and execute market strategies for State Farm Insurance's Business Solutions services. Specifically, strategies involving the maximization and optimization of the Direct Sales and Partner Channels towards achieving stretch targets.