Dennis Mitchell Email & Phone Number

Sydney, Nsw, Au

Multiple Locations Across The State, Nsw, Au

In my role as Acting Executive Director of Learning and Development, I'm driving transformative learning programs across Transport for NSW. The L&D team I lead is accountable to consult, build and deliver a diverse range of learning programs to ensure employees of Transport for NSW are fully capable to serve the people of NSW. This includes both enterprise and accredited learning, the latter delivered through the Transport for NSW RTO. I also hold the accountability as the CEO of the Transport RTO.As a collaborative Executive leader, I foster a data-driven culture, overcoming challenges and ensuring delivery of consistent high-quality organisational-wide learning initiatives. Embodying connected leadership, I model collaboration, support diversity, and cultivate thriving environments.

Multiple Locations Across The State, Nsw, Au

In this role I ensure that learning is optimally planned and implemented across Transport for NSW. My five teams are responsible for* Program Planning - forecasting and scheduling of portfolios of learning programs* Learner Experience - ensuring our learners are informed and supported through their learning journey* Learning Delivery - providing high level learning delivery through our multiple teams of trainers and facilitators* Learning Information - the accurate management of learning records to meet our legislative and regulatory obligations* Facilities & Logistics - ensuring our extensive physical learning technologies and simulators are managed and maintained along with the ongoing management of our dedicated learning facilities

Sydney, New South Wales, Au

This role has seen me establish a Program Office function within the Group Learning and Development team to ensure seamless delivery of all operational functions related to learning across the Westpac Group. My initial team of 15 has now grown to over 50 dedicated professionals who are passionate about service delivery.With accountability for a significant program of work, I have designed a function that has successfully delivered in the following areasLearning Technology Management and Governance including a Social Learning platformReporting, analytics and insights of learning dataLearning evaluation and effectivenessCompliance and regulatory issues relating to learningLearning concierge providing customer service to learnersCustodianship to Learning budgets totalling $42mLearning Operations including logistics, implementation and schedulingVendor Manager of the Learning preferred supplier panelLearning Governance and Assurance including process frameworks for Group wide mandatory learningMaintain currency for all learning assets for the GroupAchievements- Delivered consistently high engagement scores (85+) as measured by the Westpac Engagement Survey (Your Voice) in 2016 - 2019;- Established multiple reporting dashboards using data visualisation (Tableau) to provide insights to the learning data allowing senior managers to make key decisions around the effectiveness of learning;- Established a collaborative process across the L&D function ensuring the engagement of resources to successful deliver 300+ capability projects on time and on budget each year- Established a learner centred Concierge function for Westpac Group’s Social Learning platform to provide exceptional customer service to our learners- Managed learning systems with over 1m completions each year

Sydney, Nsw, Au

In this role, I am responsible for delivering operational excellence in the program management and implementation of Group Learning programs. Initially tasked with developing a 15-member team from scratch, I conducted a full risk assessment, project scope and implementation plan to ensure successful integration of function to the wider Group Learning team. I created operating frameworks, defined role specifications and designed a program management toolkit with associated standard operating procedures to create an effective and productive department, now totalling 27 staff.With oversight of L&D BAU curriculum across all functions, I partner with business unit leaders to prioritise and deliver learning programs that will equip employees with the right training to achieve competency in their role. Fully responsible for budget management and cost reduction initiatives, I have delivered exceptional financial results.• Delivered multi million dollar savings in design and learning program costs, following implementation of improved processes to encourage business utilisation of existing learning content and reduce exposure to risk;• Streamlined preferred supplier panel from 600 to 40 suppliers, delivering millions of dollars worth of savings;• Reduced external room hire costs by 20% for training & development through management of RFQ process;• Created bespoke dashboard deliver centralised reporting and analytics for head of functions;• Utilised learning management system to centralise and standardise learning content along with providing advice to stakeholders to deliver innovative solutions;• Currently acting as Head of Learning Delivery & Assurance for a period, leading a team of 100 employees.

Sydney, Nsw, Au

Responsible for managing the operational aspects of learning program design and implementation for Telstra Business channels, this was a challenging role that required me to step up as acting General Manager on a number of occasions to lead the business through periods of restructure. With responsibility for leading a team of 7, I designed and implemented a suite of program management tools to chart and track progress, budget alignment and success. Additionally, I provided advice to business leads to create innovative learning solutions, encouraging use of video and interactive training tools to promote engagement. Acting as General Manager for a number of periods of time, I took ownership for leading 20 L&D professionals delivering effective learning programs, managed operating KPIs and performance metrics and reported function performance to senior management.• Achieved all financial and performance objectives including delivery of a 70 module learning curriculum for Dealer Certification;• Maintained morale and performance during company restructuring;• Delivered high quality learning experiences with measurable results.

Fairfax, Va, Us

Managing the outsourced call centre functions for Time Life Australia, I was responsible for driving operational performance to achieve business and financial goals. With oversight of up to 90 inbound and outbound agents across Australia, Japan and Ireland, I was challenged with optimising vendor relationships to deliver and exceed SLAs and managing remote teams to achieve growth objectives. Through effective leadership and design and implementation of SOPs and KPIs, I was effectively able to monitor and analyse performance to develop management strategies.Travelling to vendor sites internationally, I performed process, procedure and campaign call analysis to provide expert advice, coaching and training solutions to improve performance. Working with local teams to refine sales calls and authoring changes to sales scripts, I delivered excellent sales and profitability results.• Achieved an 80% increase in credit card sales, increasing gross profit margin by 30% following implementation of scripting changes;• Delivered 55% year on year sales against budget increase in first year;• Developed global call centre expertise and experience managing multicultural teams, remotely and through a vendor relationship.

Clayton, Vic, Au

Sydney, New South Wales, Au

Sydney, Nsw, Au

Various roles

Certificate Of Executive Leadership

Advanced Diploma Project Management

Lean Six Sigma Foundation Yellow Belt Accreditation

Certificate, Direct And Digital Marketing

Certificate, Call And Contact Centre Management