Dennis Mitchell Email & Phone Number

Multiple Locations Across The State, NSW, AU

In my role as Acting Executive Director of Learning and Development, I'm driving transformative learning programs across Transport for NSW. The L&D team I lead is accountable to consult, build and deliver a diverse range of learning programs to ensure employees of Transport for NSW are fully capable to serve the people of NSW. This includes both enterprise.

Multiple Locations Across The State, NSW, AU

In this role I ensure that learning is optimally planned and implemented across Transport for NSW. My five teams are responsible for* Program Planning - forecasting and scheduling of portfolios of learning programs* Learner Experience - ensuring our learners are informed and supported through their learning journey* Learning Delivery - providing high level.

Sydney, New South Wales, AU

This role has seen me establish a Program Office function within the Group Learning and Development team to ensure seamless delivery of all operational functions related to learning across the Westpac Group. My initial team of 15 has now grown to over 50 dedicated professionals who are passionate about service delivery.With accountability for a significant.

Sydney, NSW, AU

• In this role, I am responsible for delivering operational excellence in the program management and implementation of Group Learning programs. Initially tasked with developing a 15-member team from scratch, I conducted.
• Delivered multi million dollar savings in design and learning program costs, following implementation of improved processes to encourage business utilisation of existing learning content and reduce exposure to risk;
• Streamlined preferred supplier panel from 600 to 40 suppliers, delivering millions of dollars worth of savings;
• Reduced external room hire costs by 20% for training & development through management of RFQ process;
• Created bespoke dashboard deliver centralised reporting and analytics for head of functions;
• Utilised learning management system to centralise and standardise learning content along with providing advice to stakeholders to deliver innovative solutions;

Sydney, NSW, AU

• Responsible for managing the operational aspects of learning program design and implementation for Telstra Business channels, this was a challenging role that required me to step up as acting General Manager on a.
• Achieved all financial and performance objectives including delivery of a 70 module learning curriculum for Dealer Certification;
• Maintained morale and performance during company restructuring;
• Delivered high quality learning experiences with measurable results.

Fairfax, VA, US

• Managing the outsourced call centre functions for Time Life Australia, I was responsible for driving operational performance to achieve business and financial goals. With oversight of up to 90 inbound and outbound.
• Achieved an 80% increase in credit card sales, increasing gross profit margin by 30% following implementation of scripting changes;
• Delivered 55% year on year sales against budget increase in first year;
• Developed global call centre expertise and experience managing multicultural teams, remotely and through a vendor relationship.

Clayton, VIC, AU

Sydney, New South Wales, AU

Sydney, NSW, AU

Various roles

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