▪︎Formulated and executed comprehensive sales strategies that aligned with company goals and objectives.▪︎Led the department in product scoping and the development of go-to-market(GTM) strategies to ensure successful product launch and market penetration.▪︎Designee, implemented, and managed sales forecasting processes, establishing a high level of quality, accuracy and process consistency.▪︎Evolved the enterprise strategy and outlined our segments and the right value proposition to win and differentiate competitively. ▪︎Collaborated with marketing, product development, engineering, and operations teams to ensure seamless execution of sales strategies. ▪︎Trained and mentored a high-performing team setting clear performance goals, monitoring progress, and providing regular feedback and coaching.▪︎ Conducted thorough market research to identify opportunities and threats in the mobility transport sector. Skills: Strategy Implementation | Sales Operation and Planning | Business Strategy | Strategic Thinking | P&L Management | Project Management | Team Leadership | Executive-Level Communication | Problem Solving | Data Analysis

Lapid leaders Africa will change the leadership conversation in Kenya and beyond. We believe in leading self, leading the marketplace and leading Africa through excellence.

▪︎ Improved Customer Retention Rate: Implemented strategic initiatives that led to a significant increase in customer retention, resulting in a 40% decrease in churn rate and contributing to the company's revenue growth. ▪︎ Developed and strengthened client relationships: Successfully built and maintained strong relationships with key clients, resulting in repeat business, upsells, and referrals. Collaborated closely with cross-functional teams to ensure customer success and identify opportunities for account expansion. ▪︎ Streamlined customer support processes: Introduced and implemented efficient support workflows, resulting in reduced response times, improved ticket resolution rates, and increased customer satisfaction. ▪︎ Led successful onboarding and training programs: Designed and executed comprehensive onboarding and training programs for new customers, ensuring smooth adoption of products and services and accelerating time-to-value. ▪︎ Identified up-sell and cross-sell opportunities: Did this by analyzing customer usage data, conducting needs assessments, and presenting tailored solutions that aligned with customer goals. Achieved a 35% increase in revenue from existing accounts. ▪︎ Fostered strategic partnerships: Cultivated and nurtured strategic partnerships with key industry stakeholders, leveraging these relationships to enhance the company's offerings, expand market reach, and drive business growth.▪︎ Implemented customer feedback loop: Established a structured feedback loop to capture insights, concerns, and suggestions, leading to product improvements and enhanced customer experience. ▪︎ Measured and reported the performance of all Sales Consultants, Digital campaigns, and assessing them against goals (ROI and KPIs)Skills: Customer Relationship Management | Operations Management | Customer Service | People Management

▪︎ Supported in the identification and management of merchants in Kenya.▪︎ Researched the market, segmented the target customer, and identified new business opportunities.▪︎ Positioned and messaged the product and its features.▪︎ New customer/ business acquisition, drove usage, customer education, sales promotions, and market activations by use of data-driven insights. ▪︎ Effectively implemented market penetration strategies to achieve visibility and adoption of the product. ▪︎ Cross functional collaboration to deliver revenue results. ▪︎ Understood the competitive landscape and took measures to win back market share. Skills: Product Marketing | Relationship Management | Market Research | Business Development | Sales Strategy

▪︎ Developed and implemented new marketing and sales plans and defined the strategy for every quarter.▪︎ Performed cost-benefit and needs analysis of existing and potential customers to meet their needs.▪︎ Market Intelligence: Analyzed the assigned territory market's potential and gave feedback on SWOT.▪︎ Constantly reviewed customer feedback and then suggested ways to improve the processes and customer service levels. ▪︎ Planned, supervised, and coordinated the daily activity of 30 brand ambassadors.▪︎ Dealer Outlet Supervision(DOSA): Implemented high execution standards and adoption of Picture of Success(PICOS) for each dealer outlet in my assigned area. ▪︎ Co-ordinated market activations(Van/Rig activations, Parasol/Tent activations, In Store Activations, Bar storms and road shows)▪︎ Fraud awareness: Trained Mpesa agents on how to counter fraud.▪︎ Recruited Merchants, SMEs into the LNM(Lipa Na Mpesa) platform which includes Till Number, Pay Bill, and Pochi La Biashara.▪︎ Dealer Sales Agents(DSA) route mapping, alignment, and supervision.▪︎ Achieved the set Customer Satisfaction(C-SAT) and Net Promoter Score(NPS) as measured in all customer touchpoints. Skills: Communication | Channel Sales | Route-To-Market | Account Management | Customer Acquisition | Marketing Management | Coaching and Mentorship

▪︎ Acted as the education ambassador for 5 primary schools in Kisii County.▪︎ Implemented reforms that raised the numeracy as well as literacy levels of students.▪︎ Assisted in integration and ethnic cohesion in the community during the 2017 electioneering period.▪︎ Implemented Community Engagement Projects that socio-economically empowered 30+ families.Skills: Leadership | Key Stakeholder Management | People Management

▪︎ Assisted the Procurement officer in raising quotations, quotation analysis, preparing the tender, and procurement documents.▪︎ Undertook comparative studies of the different providers to provide fresh insights.▪︎ Continuously monitored provider's positions financially.▪︎ Drafted framework agreement for suppliers.▪︎ Participated in the opening of tenders, quotations, and evaluation.Skills: Procurement and Supply Chain Processes | Data Analysis | Organizational Competence

▪︎ Managed a team of 4 warehouse assistants to ensure all tasks were completed on a timely basis.▪︎ Conducted assessment of the supply chain to identify risks and develop solutions that were useful in minimizing losses.▪︎ Oversaw the standard of merchandising to ensure the appropriate presentation of stock▪︎ Trained 8 staff members on the Microsoft Office suite software program, Outlook.▪︎ Helped the company identify off-loading bottlenecks that resulted in more effective and fewer breakages.Skills: Warehouse Management | Team Leadership | Customer Service | Inventory Management Systems

▪︎ Recruited and trained 15 sub-distributors, stockiest, and critical accounts.▪︎ Realized a 15% increase in customer satisfaction by promptly analyzing and following up on orders.▪︎ Streamlined debt collection, resulting in a 70% reduction in outstanding debts.▪︎ Opened 80 new accounts, contributing to an overall increase in customer base by 20%Skills: Analytic Problem Solving | Purchasing Negotiation | Product Knowledge | Partner Relationship Management | Customer Experience