 Providing technical support to the end users Networking and Security Control on ICT Infrastructure (Monitoring the performance ofthe network and access control to the network). Carrying out regular associate system audits for compliance. Handling raised Tickets employees. IT system Administration SIP Configurations. Overseeing all IT Assets and records. Overseeing network management and security Leading in new projects and BCPs. Biometric & CCTV security administration SQL Database. Repair and imaging of PC/Laptops.Hardware and Software support.

Duties Providing technical support to the end users Configuring CRM Portals Networking and Security on ICT Infrastructure (Monitoring the performance of the network and access control to the network). Carrying out regular associate system audits for compliance. Handling raised Tickets by Agents Creating users on the Collection and the CRM portals. Overseeing all IT Assets and records. Overseeing network management and security Leading in new projects and BCPs. Identifying and interpreting client needs and determine appropriate action, follow-up, and test solutions-on the EasyKash App. Provide extensive and detailed instructional documentation on IT policies Keeping current with new changes in both the financial and technical sectors

 Active Directory, WSUS, Antivirus, Intranet,Storage, Ticketing Tool, Proxy and Mail Server Setup, configuration and Administration. Enforcing and updating of IT policies. IDRAC configurations on Dell family servers. Troubleshooting network related issues. Carrying out regular associate system audits for compliance. Management of Service Level Agreements (SLA). Overseeing network management and network security. VPN Setup and Configurations for people working at home. Handling L2 raised tickets and also assigning L1 tickets to engineers. Networking and Security on ICT Infrastructure (Monitoring the performance of the network and access control to the network), Applications support, deployment and update of new patches/fixes. Attending of clients meetings. Group Policies and User rights Management. Management of the ICT Department Responsible for ICT governance and formal controls over IT systems Updating ICT disaster recovery plans (BCP) ICT budget planning. Liaise with ICT Service Providers and Vendors. Legalization of all software. CCTV Maintenance and archiving. Global Mail server administration. Responsible for support and maintenance of user interfaces. Maintaining the standards for server installations and applications. Support, maintain and monitoring of all application/file servers. Supporting Environment (Windows 2008/2012 servers, mail servers, SQL, VMware, Linux servers.) Management of the daily schedules by arranging of IT Team. Administration and support of the LAN/WAN infrastructure. Ensure Backups and backup test restores. Responsible for procurement of new hardware and software to ensure systems meet existing Standardization requirements.

Provided 24X7 support (hardware and software), WAN Routers, Firewall, LAN Switches, VLAN concepts etc.Ensured Maximum Uptime of call centre is achieved.Created user accounts, managed their rights and permissions.Kept track of IT assets as per company policyResponsible for implementation of IT securitySite-Implementation of various system/network administration/Domain policies.User Machine Configuration.Monitoring network and help desk.Maintaining shift tracker / down time tracker.Handled Level 1 / 2 support on telecom related problems.