Dennis Mwangi Email and Phone Number

Seasoned professional with 8+ years of experience in project planning, ICT support, and contact center operations management. Currently serving as Team Lead at Samasource Kenya Ltd, adept at driving team performance and implementing Agile methodologies, resulting in a 30% increase in project delivery speed. Previously, excelled as an Agent, achieving a 99% accuracy rate in content moderation and contributing to the development of machine learning-based content filtering systems.In parallel with my practical experience, I am pursuing a Bachelor of Science in Project Planning & Management from Moi University, complemented by certifications including Google Project Management Professional, Google IT Support, and CCNA Network Fundamentals. Additionally, I completed courses in Initiating and Planning Projects from the University of California, Irvine School of C.E.Known for my problem-solving skills and adaptability, I excel in multitasking, time management, and fostering collaborative relationships. My commitment to excellence, coupled with strong communication and analytical abilities, enables me to deliver exceptional service and achieve organizational goals.Let's connect to explore synergies and opportunities for growth.