•Optimized Level 1 Support: Improved KPIs for efficient first-line support, achieving faster issue resolution and high customer satisfaction.•Data-Driven Tools: Created Excel and SQL-based tools for data analysis, providing actionable insights for informed decisions.•Seamless Application Integration: Managed key application rollouts, ensuring rigorous testing and integration to enhance Unilever's market operations.•Empowered Users: Delivered impactful training, integrating distributor systems and enhancing user proficiency.•Exemplary Project Management: Ensured smooth distributor system implementations with minimal disruption, receiving stakeholder appreciation.•System Integrity Enhancement: Led audits to enforce SOPs, improving system reliability.•Strategic Vendor Relations: Built effective vendor partnerships, addressing issues efficiently and staying informed on new developments.•Operational Continuity: Reduced downtime through swift issue escalation and

• Oversaw all business and water production operations of the franchise.• Ensured the franchise was fully staffed with qualified personnel.• Organized the attendance of continuous development training programs.• Managed and inspected incoming goods and services and ensured they met Jibu quality• Onsite management of customer complaints procedures and records and oversaw product recall procedures

•Extended deployment support to Project team and end users with system analysis, translation of requirements during and after go-live.•Management of IT Vendors by working closely with them and maintaining a relationship with all vendors.•Providing client with post go live support.•System analysis, translation of business goals & feature concepts into prioritized product requirements and use cases.•Developed a training deck supporting (Customer journey) that facilitated seamless user adoption.

Duties• Installing and Configuring computer hardware, software, systems, networks, printers and scanners.• Talking to clients and computer users to determine the nature of problems and solving them

• Training all the enumerators under my supervision.• Ensuring that all materials and equipment required (mobile devices and accessories) for training for the Enumerators and enumeration areas under my supervision area are in place.• Assigning enumeration areas to the Enumerators under their supervision.• Liaising with the Village Elder, Assistant Chief or Chief to identify all the special population groups in the supervision area.• Undertaking census enumeration in the resampled households.• Keeping a register of Enumerators who are assigned to work under them.• Ensuring that everybody in the supervision area has been enumerated.• Submitting all the equipment/questionnaires to the CSO.

Duties and Responsibilities:• Empowering retailers with working capital through offering credit in a cashless system.• Implementation, testing, and support of the cashless system interfaces.• Offered level 1 and 2 support to the KCB-MasterCard Jaza Duka digital payment solution.• Oversaw successful recruitment and training of store owners on the Jaza Duka platform in my assigned Regions.• Trained Unilever distributors, retailers, territory managers, retailers, and sales reps on the Jaza Duka cashless system.

• Coordinated the issuance and retrieval of the Kenya Integrated Electoral Management Systems (KIEMS) kits.• Managed the Kenya Integrated Electoral Management Systems’ (KIEMS) accessories.• Offered support to the Returning Officer and the Presiding Officer on the systems deployed that included: (KIEMS, Electronic Identification System, Results Transmission System, Electronic Document Management System)• Provided ICT Support service to the Constituency Tallying Centre.• Coordinated the scanning and submission of statutory declaration forms using the Electronic Document Management System

• Provided a high quality level ICT Support service to Register of Voters Inspection Assistants and Clerks.• Restored the normal service to the users as quickly as possible in case of a technical fault to allow the users to work effectively.• Prepared, configured and tested verification/inspection kits in readiness for verification/inspection of the register of voters.• Installed and configured verification/inspection kits.• Performed data backup and data restoration of the verification/inspection kits.• Trained Voter Verification/Inspection Assistants and Clerks.

• System Implementation and support to clients.• Gathered and analysed data to establish system requirements• Developed work plans and estimates that relate to systems integration work tasks and team members• Researched, evaluated, and recommended systems/equipment/technologies based upon client needs• Developed and conducted testing plans and procedures based upon system recommendations• Provided client with post-installation and integration supportAchievements:• Successful system roll-out and implementation in Unilever Uganda Limited• Successful system end user training, testing and trials before implementation

Provided basic network administration and hardware maintenanceInstalled various softwareProvided users with technical support and trainingProblem troubleshooting and repair and maintenance of ICT equipment.