Responsible for the development, implementation, and maintenance of regulatory relationships and examination processes with USAA’s regulatory agencies, including Federal Reserve (FRB), Office of the Comptroller of the Currency (OCC), Consumer Financial Protection Bureau (CFPB), and Federal Deposit Insurance Corporation (FDIC). Leads a team that is responsible for executing the strategic plan that will result in both the short and long-term growth Regulatory Relations function, aligned to internal / external stakeholders’ goals and objectives. Communicates and implements Regulatory Relations business strategy and operations so that all stakeholders understand the business’ strategic plan and how it aligns with the company's overall goals. • Advises Board, CEO and Executive Committee on their regulatory interactions.• Manages and liaises with the OCC, FRB, CFPB, and FDIC examiners to ensure seamless operations with USAA’s Board and Management teams.• Leads and manages a team that is directly engaged in the direct mitigation efforts for regulatory enforcement actions, issues, examinations, along with all regulatory reporting and scheduling.• Oversees programs and projects, change management initiatives, and board deliverables, to include developing policies, procedures, processes and automation to support all Regulatory Relations initiatives

Dennis leads a team of high-performing professionals supporting the Chief of Staff office directly reporting to USAA's Chief Human Resource Officer and the Human Resources team. In this role Dennis and his team provide support for the development and delivery of all HR operational and strategic planning initiatives. He also oversaw planning and communications support to and for the USAA Board of Directors, Chairman, and Chief Executive Officer. They coordinated and oversaw the HR planning and input to USAA's Strategic and Operational Planning Councils, corporate Monthly Business Meetings, executes all HR routines on behalf of the CHRO, while managing all of HR's operational deliverables to the Enterprise, to include managing a $175 million dollar budget.

Senior Advisor to the Loss Prevention & Safety team responsible for empowering our members by providing an enduring cycle of loss prevention education and tools to protect their personal well-being and financial security. Primary Military Advisor to the Underwriting department on loss mitigation and member protection. Property and Casualty Underwriting Wildfire Peril Lead putting USAA at the industry's forefront in willdfire mitigation strategy and effort.

Proactively managed the development, implementation and ongoing evaluation of employee and retiree benefit plans, programs, services and suppliers. Provided recommendations for change based on program and supplier management responsibilities and program results. Assembled key participants and guides and facilitates cross-functional teams in the strategy development and implementation of business solutions. performed complex work assignments and problem resolution across systems, processes and channels. Lead complex benefits projects as a subject-matter-expert through requirements gathering, implementation, maintenance, work assignments and problem resolution. Responsible for the daily management of programs, regulatory and contract compliance and contracted suppliers. Develops and monitors processes and procedures to be used to measure and document the effectiveness of programs. Served as a mentor to peers and team members for assigned area of responsibility and as a resource to team members on escalated issues of an unusual nature.

Responsible for the oversight and management of Air Force Wounded Warriors and Critically Ill and Injured service members recovering at Brooke Army Medical Center. Directed every facet of the Recovering Service Member’s management throughout the continuum of care from recovery through rehabilitation to reintegration. Provided counsel and advocated service member’s safety and recovery care on a wide range of programs. Consulted 137 patients through successful rehabilitation while being treated at the Brook Army Medical Center's Center for the Intrepid, Burn Unit and Traumatic Brain Injury Clinic. Provided expertise and guidance on all benefits involving the Social Security and Veterans Administration benefits, Air Force Wounded Warrior Program, medical and non-clinical care, and the Warrior Survivor Care Program.

Executive Command Position responsible to the Air Force enterprise for the professional development, education, military readiness, safety and mission effectiveness of 7,400 total force senior enlisted members and officers annually from the United States and foreign armed forces attending the Air Force’s executive Professional Military Education and Chief Master Sergeant Leadership Course. Managed a staff of 70 responsible for the safety, training, education and professional development of 7,400 senior non-commissioned and junior officers annually preparing each for their future Air Force leadership roles. Principle executive advisor to the enterprise for enlisted Leadership Development affecting the full spectrum of training and education. Provided positive oversight/leadership for 100+ programs, curriculum development and all business operations.

Executive Command Position responsible for the safety, sustainment, and professional development of the organization’s 2000 employees. Command’s representative on all safety and human resources initiatives affecting employees and family members. Organization's lead for human resources and succession strategy planning and development lead ensuring uninterrupted business operations and continuity. Command's safety, readiness, development, and training lead ensuring Special Operations aviators are prepared to support the Air Force's Special Operations Command. Executive liaison to the Albuquerque public schools, Community Action Information Board, Central Registry Board, recognition programs and leadership and development programs. Corporate leadership to midlevel management conduit ensuring unit effective and efficient policy execution and direction.

Command Position responsible for the safety, sustainment, and professional development of the organization’s 2750 employees. Senior enlisted leader to the Air Force's largest Mission Support Group consisting of 4 diverse squadrons assigned to support the largest contingent of Americans living overseas. Principal strategic partner to the Army and Air Force Exchange Service, Defense Commissary Agency and School Liaison Office ensuring the 53,000 Americans living and working in the Kaiserslautern Military Community quality of life and educational needs were the best available. Lead for multiple business transformation initiatives ultimately yielding $1M savings and productivity increases across the entire group. Human resources, professional development, and training lead for the group's 2,750 FTE’s, to include leading the enlisted quality force, recognition, promotion, evaluation and career progression programs.