• Having a HubSpot that is properly being used to track revenue generating activity, users of a non-profit firm's externally facing technology tools, and other users that are not members.• Having a membership management system that can track the key areas needed by the membership area of the non-profit firm.  • Removing all membership data and membership data infrastructure out of HubSpot and adding what is needed to the new membership management system.  • Documenting the new way they are using HubSpot, and helping to create the Standard operating procedures for how the non-profit firm uses HubSpot.• Documenting the new way they are using the membership management system, and helping to create the standard operating procedures for how they use the membership management system.

• Proposed and developed an automated communication procedure for a client. Used Zapier to streamline bookings with Calendly, follow-ups through Twilio and SendGrid, and customer messaging across WhatsApp, Facebook Messenger, and Instagram on Zoho Desk. Integrated Google My Business for review management, ManyChat for AI chatbots, and automated responses for missed calls and FAQs. It improved customer engagement, faster response times, and operational efficiency with real-time insights from Google Analytics.• Led the successful implementation of Pipedrive CRM for an international food export business, customizing the system to fit their sales process from lead generation to order fulfillment. Handled everything from setup and data migration to building custom templates. Worked closely with the team to provide hands-on training and ongoing support to make sure they got the most out of the CRM and had a smooth transition.

• Integrated HubSpot with PandaDoc to automate the quotation and invoicing process, reducing manual errors and speeding up the sales cycle.• Implemented an end-to-end workflow automation integrating Microsoft Teams, Pipedrive CRM, Outlook, and GPT-4 using Zapier, streamlining client meeting summaries, CRM updates, and email communications.• Optimized HubSpot CRM with WooCommerce integration, automated lead distribution for 500+ leads bi-weekly, created custom workflows for sales tracking, and automated 20% commission calculations for sales reps, improving team efficiency and accuracy in payment processing.• Built a custom email automation workflow for a travel and adventure company, integrating booking platforms on Xola and WeTravel with Mailchimp using Make. The automation triggered targeted email campaigns based on booking types. Trained the client to manage and create future workflows for their online operations.• Automated workflows to trigger invoice and quotation generation at different deal stages, leading to an increase in workflow efficiency.• Deployed Zoho CRM for a real estate financial modeling and underwriting firm to handle lead management, deal tracking, and client workflows. Set up custom pipelines for different lead sources, automating follow-ups and task assignments to optimize processes. Integrated the CRM with Zoho Books, Gmail, and Stripe for invoicing and payments. Built easy-to-use dashboards and reports to track performance, and provided team training and documentation to ensure ongoing use.

• Led a team of remote writers in agency account to create high-impact content for diverse industries, maintaining high client retention rates through consistently high-quality deliverables.• In the wellness industry, I wrote 20+ detailed blogs on topics ranging from nutrition to mental health, which increased organic traffic by 20% and led to a 40% increase on average in newsletter sign-ups and service inquiries.• Crafted over 1000 product descriptions and SEO-optimized blogs for Shopify e-commerce websites/stores that directly improved conversion rates with a noticeable 15% increase in monthly online sales for various stores.• Developed over 500 resource guides and designed course modules on a e-learning website that contributed to a 25% rise in enrollments over six months and boosting student interaction by 30%, based on completion rates.• Produced market analysis articles for a real estate website, including detailed neighborhood profiles, which led to a 32% rise in website traffic.

• Created educational content that expanded Gradesaver's library by 30%, contributing to a 20% increase in user engagement and organic traffic.• Achieved a 99% accuracy rate in study guide content, verified through a rigorous editorial process.