Senior Analyst, Business & Reporting Analytics Team
• Played a key role in Accounting operations management reporting and modeling, examples: installs, bad debt, credits and credit accruals, refunds, and others.• Built out and promoted customer online self-service portal in order to reduce touch points by staff.• Designed and implemented monitoring models for departmental service metrics, such as service ticket volumes, touch points, resolutions, customer online portal usage and on-boarding, etc.• Built variation based models in order to detect abnormalities and/or potential reporting problems.• Designed and delivered month-end close related reconciliations and dashboards.• Took part in CAPEX planning and day-to-day operations, including purchase order validations.• Played a key role in data verification related to SAP HANA migration.• Most responsibilities from prior role, particularly on pricing and customer communications, remained.