Dennis Randolph Email & Phone Number

Phoenix, Arizona, United States

Phoenix, Arizona, United States

• Hired immediately as a senior level Windows Server Engineer to facilitate Windows Server 2012 R2 - Windows Server 2019 upgrades / service migrations, with an accelerated completion schedule.• Lead efforts for discovery, documentation and scheduling of server upgrades within the client environment.• Provide technical escalation support and guidance to junior contract team members and client staff.

Phoenix, Arizona Area

Formerly Alaska USA Credit Union and rebranded to Global Credit Union in April 2023. My position was eliminated as part of a Company wide Reduction in Force (RIF) in July 2023.• Provided Tier3 (Infrastructure Engineering) escalation support for ~2000 users and ~1100 servers in a highly complex and process dependent financial services environment. • Recommended and successfully guided proven Infrastructure solutions for over 20 projects to several Business Units / Application Teams throughout the Corporate Environment. • Completed numerous high priority efforts for new Virtual server deployments / migrations from an existing Data Center to a new Data Center and Azure / AVS. • Implemented and maintained Azure SSO / Identity Management configurations for a wide array of applications. • Configured, supported and successfully implemented numerous (20+) DR failover / Business Continuity application exercises utilizing VMware SRM.

Phoenix, Arizona Area

* 3 month Contract position working for Wells Fargo Client• Provide support on day-to-day tasks including Windows server builds and deployments, problem resolution, hardware and software support within installations and upgrades for over 5,000 Windows based servers managed by the Wholesale Support Group.• Instrumental in supporting a tech refresh project for over 400 Physical servers to include full Windows Server 2012 R2 OS rebuilds, firmware / driver updates and security hardening/auditing procedures

Phoenix, Arizona Area

• Perform on premise Active Directory Infrastructure planning, administration, upgrades and maintenance for a 500+ user environment. • Install, maintain and support 160+ Windows-based servers and related software, including 3rd party tools & applications. • Serve as a lead for several projects with duties to include planning, implementation and transitions.• Perform incident / problem determination and resolution for supported environments.• Perform operating system upgrades, patching, capacity planning, and performance analysis as it relates to day-to-day server operations.• Analyze and modify system parameters as necessary to configure the OS and subsystem components.• Ensure proactive monitoring / performance requirements using a fully featured Solarwinds monitoring suite.• Primary Administrator for the Forcepoint (Websense) Web Proxy / Security Solution. Led the upgrade of this environment in February 2017 to a state-of-art solution to include new appliances and major software revision.• Develop and implement test plans to verify installation, upgrades or repairs, including disaster recovery and back-out plans. • Provide mentoring to other Administrators and Technical Support personnel for multiple clients across complex, highly customized environments.

Telecommute

Provides subject matter expertise to less experienced analysts. May provide input to supervisors on team member performance.• Act as an internal consultant regarding use of tools and processes and communicates with technology planners• Evaluates service level agreement and operations level agreement criteria• Provides support and coordination for migrations from development to production, upgrades, installations and/or configurations• Serves as change control liaison and monitors changes from other technology teams for potential impact• Updates/writes documentation and procedures and creates and/or provides related training• Troubleshoots network, hardware and software issues and coordinates resolution• Creates change or issue logs• Analyzes performance trends and recommends process improvements• Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas and provides support for security plan reviews and updates• Creates, updates and tests the business continuation plan• Provides work direction and monitors work progress and adherence to technical process controls/standards• May provide subject matter expertise to less experienced analysts• Assist with SSL certificate management and patch management• Assist with on call support and coordinate coverage with offshore teams/resources as necessary

Phoenix, Arizona Area

General Responsibilities:• Install, maintain and support Windows-based systems and related software, including 3rd party tools & applications.• Serves as a lead for Windows applications support, transitions and implementations.• Perform problem determination and resolution for supported environments.• Perform operating system upgrades, patching, capacity planning, and performance analysis as it relates to day-to-day operations.• Analyze and modify system parameters as necessary to configure the O/S and subsystem components.• Develop and implement test plans to verify installation, upgrades or repairs, including disaster recovery and back-out plans.• Provide mentoring to junior Windows Administrators.• Develop and maintain standard operating procedures.• Perform other duties as assigned.Specific Responsibilities:I served as the OneNeck dedicated Primary Windows Admin for our Flowserve customer, the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. This customer’s revenues to OneNeck are more than 10 million dollars per year.http://www.flowserve.com/About-Flowserve

Phoenix, Arizona Area

Performed daily Administrator roles for the following technologies:• Windows Server 2003/2008/2008 R2 in a multiple forest, multiple child domain Active Directory environment.• Exchange 2003 / 2010 messaging Infrastructure to include email gateway security and encryption devices.• Server and Application monitoring of all mission critical systems.• Server / workstation patching and security remediation.• Enterprise antivirus management using McAfee ePO and email gateway security measures.• VMware/VSphere 4.x / 5.x host and guest implementations to reduce physical server inventory.• Cross training of Service Desk / Desktop Support personnel to increase operational efficiency.

Phoenix, Arizona Area

Performed 24x7x365 Enterprise Administrator roles for the following technologies:• Windows Server 2003/ 2003 R2 / 2008 /2008 R2 in a multiple forest, multiple child domain Active Directory environment consisting of 20 domain controllers, 750 servers and 2500+ users.• Exchange 2007 / 2010 messaging to include gateway and security / encryption devices.• Server and Application monitoring of all mission critical systems.• Server patching and security remediation.• Additional duties within BCBSAZ included full time liaison duties between our Operations team for training and our Security team to ensure adherence to HIPAA standards / requirements.

Phoenix, Arizona Area

Served as the Primary Consultant for three Commercial client projects and two Government client projects to include:. • Performed additional backup Consultant and technical advisory roles for the North America Air Liquide Exchange project including Windows Systems Administration, Active Directory, Exchange 5.5 to 2003 migration and Blackberry Enterprise Services. • Served on the ongoing CGI Corporate Enterprise Active Directory project including architectural development; infrastructure deployment, Systems Administration and incident/problem support. • Daily duties at any time in these efforts included administering four Active Directory Domains and over 350 servers. Supervised up to 10 personnel while assigned as Wintel Team Lead.