Salesforce Implementation and Development (Sales, Marketing, Service), Apex Development, API Integration, Process Automation, Workflow Analysis,, Custom App Development, VisualForce

Salesforce Consultant committed to creating scalable and repeatable solutions with an emphasis on configuring and integrating Salesforce with other enterprise solutions with large data sets.

Core team member of the company’s technology transformation from custom developed to enterprise cloud-based solutions including Salesforce, Five9, and Amazon Web Services (“AWS”)Functioned as architect and technology lead for Salesforce solution that served as the company’s core application Helped implement and supported two Salesforce communities to communicate real-time value to hospital management and allow self-service for patients to view activity and make paymentsFully integrated Five9 with Salesforce which included interactive voice response (“IVR”) routing, computer telephony integration (“CTI” aka “screen pops”), payment / credit card processing via phone, bilingual support, and outbound power dialing campaignsImplemented solution to automatically save Five9 phone call audio files to AWS and securely integrate with Salesforce via hyperlinks with permission-based access rulesImplemented automated and on-demand email and short message service (“SMS”) text solutions to help drive patient engagement and on-time payments Led technology effort to simultaneously support multiple credit card processors and health statement print vendors Implemented and maintained vendor integrations with print houses, credit merchants, third party analytics (propensity to pay scoring service), mobile number validation, and formatting transformation toolAssisted hospital client import integrations standardization while also designing acceptable exceptions via a pre-processor to manage unique client unique business rules Proposed and helped establish the PatientFocus Evaluation Team (“PET”) to efficiently track, scope, prioritize, and manage company technology initiatives / change requests via a cross-functional of business and technology team membersFunctioned as working manager for two full time and three contract resources to help build, enhance, and support supplemental database, user interface (“UI”), and back-end processes.

Began with a this company as a start up in1996 with the title of Director of Web Services.Over the years through purchases and acquisitions of other identical and adjacent industries I was exposed and navigated our various technology platforms through a variety of roles. Those included Developer, Manager, Director, Implementation Specialist, and lastly Salesforce Principal.Each role I brought my passion and knowledge of making technology efficiently provide value to achieve our business goals. This ranged from delivery and planing of product systems, training and supporting of various platforms, and integrating between products with continual improvements.My customers were operation employees, business units, project managers, directors, executives, our clients and vendors.

Technical team lead responsible for migrating all customers (~$40M) from one enterprise software solution to another as part of a post-merger and acquisition program Process owner for the migration of customer archive reports (~20M documents) and collaborated with systems architects, subject matter experts, and two development groups representing both platforms to define business and technical requirementsFounding member of HireRight’s Salesforce Steering Committee and responsible for the introduction of successful change tracking and management within SalesforceProvided consultation and troubleshooting assistance to acting Salesforce administrators

Responsible for integrating customer technical applications with HireRight’s proprietary background screening platformFacilitated high revenue customers through change associated with their new integration; these customers included some Fortune 100 companies as well as domestic and international business locations Worked remotely and onsite with technical and non-technical customer resources leading multiple engagements at a time that varied in duration from two weeks to two yearsResponsible for integrations requiring a generic client facing web service as well as those requiring custom developmentServed as platform and analytical subject matter resource for internal technical teams Led customer integration demonstrations and assisted with pre-sales customersIdentified and collaborated with product management to identify opportunities for improvement for both the customer facing web service functionality and supporting documentationProvided requirements and worked with onsite and remote development resources across the organization’s global locationsServed as Salesforce Administrator Team finalist while participating in a companywide “Best in Class” competitionReceived three peer nominated awards for work efforts to ensure customer satisfaction

Utilized knowledge of the INfocus (Kroll Background legacy fulfillment platform) system to better direct the extension of the platform and provide consultation services for the development of a new proprietary platform (Novus)Created deliverables to support systems through technology recommendations for current and future platforms, integration approaches, and functional specificationsParticipated in the architectural design sessions for NovusLed several large efforts around estimation of Novus development work Led effort to utilize HireRight’s Connect API functionality and allow the INfocus platform to assist the HireRight platform in fulfilling criminal services Provided onsite training services required to initiate offshore development

Participated in organization re-alignment and transformation under new company CIOImplemented ITIL principles across technology groups and within application development and support processesLed the effort in decreasing standard platform changes from 75/week to 15/monthInstituted project leads and team leads for the development group and introduced idea of discrete teams of developers Ensured compliance and discipline regarding technical documentationIntroduced formal software QA into SDLCResponsible for team of developers that fluctuated between eight to twelve resources over timeModeled Kroll’s first Productized Integration with TaleoDesigned technical solution of reused components to integrate with third party software and assisted operations group with the methodology to ensure accuracy and reuse of third party software scriptsResponsible for moving the production platform from physical servers to virtual servers and oversaw efforts to create 450 test casesIntroduced an Enterprise Service Bus (ESB) for VB6 and CF infrastructureTransitioned ESB to C# code base while continuing to support legacy platformCreated developer training document which was later introduced to wider inter-company cross functional groupsTechnical lead on absorption of several acquired company’s platforms

Technology lead on a rapidly built web application and back end support processes for a platform utilized by customers, vendors, and internal employees.Supervised the cross-functional group responsible for application, network and development support,Lead technology team member for company’s first internet enabled background screening fulfillment platform.