Operational team lead and main point of contact for program leaders and hiring managers for two separate clients.- Beeline POC for stakeholders- Process lead and assisting Program Manager in regards to supplier and relationship management/development- Process optimization- Escalation management- Creating/updating process documentation, seeking improvements and adjusting procedures

Managing the EMEA contingent workforce activity and contractor life cycle through Vendor Management Systems (IQN & Beeline).- Project/recruitment coordinating- Position/requisition handling- Interview scheduling - Onboarding/offboarding- Amendments/extensions- Stakeholder management (hiring managers, financial, HR)- Reporting- Providing training for stakeholders and vendorsActivities performed for RPO.- Sourcing- Screening/analyze candidate experience- Conducting interviews- Active part of the selection process- Direct cooperation with clients

- Customer consulting & IT support- Managing license distribution to clients through Citrix partner channel- Project management for MA & LA clients- Online and on-site workshops with clients

- Conducting weekly call/mail audits and reviews of the team supporting our client- Maintain working knowledge of quality standards- Create and refine process documentation

- Working with first level IT support for Codan Forsikring (Scandinavian insurance company)- Managing and training new hires- Effecient and quick solving of critical issues, within a given timeframe, to ensure user continuity and to comply with the SLA- Working as part of a team to ensure high critical issues are escalated and fixed in the giving time- Managing ticket systems (HPSM, SNOW) to ensure that all given incidents have the information needed to get solved and that the incident is sent to the correct assignmentgroup- Supporting users in various systems such as Windows, Citrix, Lotus Notes, Office, Mainframe systems such as IBM Personal Communicator- Supporting users in issues regarding LAN/WAN network (including network devices) and TCP/IP connectivity- Supporting users in setting up printers and software- Use aqquired knowledge to assist co-workers- Using a variation of tools to remotely control and assist users- Making weekly and daily reports to project manager and teamlead to keep track of SLA count and agents call to ticket ratio and AUX times to ensure higher quality for the client from the ServiceDesk- Conducted trainings for Manila team in our supported systems so they were up to speed with everything, so they can support the client on the same level as agents of the ServiceDesk- Daily contact with incident management, solution manager, IT security & compliance to detect and determine the best solution available for various issues

- Selling mobile phones, tablets, and subscriptions to customers and businesses- New ideas for wholesale- Outbound sales by phone to our local businesses and consumers- Troubleshooting device issues and system flaws for our customers and businesses

- Consulting SA, MA and LA in mobile-, ip- and network solutions- Selling and configuring IP communication systems, subscriptions, fiber broadband solutions, mobile and network devices- Finding and contacting new customers- Contacting excisting customers (customer care)- Ordering equipment- Helping with technical issues- Managing repairs of mobile devices and equipment

- Working with first level support for Arla Foods AMBA (world wide headquarters)- Monitoring Avaya (call queue)- Managing and training new hires- Effecient and quick solving of critical issues, within a given timeframe, to ensure user continuity and to comply with the SLA- Developing and passing on new techniques for applications, to improve user effectivity- Working as part of a team to ensure high critical issues were escalated and fixed in the giving time- Managing ticket systems to ensure that all given issues were translated and sent to the correct escalation-group- Supporting users in various systems such as Windows, Citrix, Lotus Notes, Office, SAP and AD- Supporting users in issues regarding LAN/WAN network (including network devices) and TCP/IP connectivity- Supporting users in setting up mobile devices and software- Use aqquired knowledge to assist co-workers- Using a variation of tools to remotely control and assist users

- Selling clothes and accessories to customers- Managing and training new employees and interns- Managing inventory and ordering new products- Participating in various events to improve skills and brand- Merchandising