• 16 years of experience as a System Engineer with core competence in planning, designing, installing, configuring, performance testing, maintaining, administering, optimizing and upgrading system application installed in window server platform. Providing specialist skills in evaluating and analyzing complex/hybrid system design, and troubleshooting operating system and application issues. Provided as build, manuals, and troubleshooting guides. Global support and ITIL Practitioner.• 6 years’ experience in leading and managing system and technical support groups and vendors.• Exceptional leadership skills and problem-solving abilities, strong capabilities in financial management, organizing and progress control. • 7 years in Project Management as a Project Engineer or Project Manager in managing small to large scale includes system, network, and application software deployment for business use and infrastructure with full oversight from major phases of software project: analysis, design, planning, development, testing, and deployment from UAT to Production environment using different methodologies such as Agile, Scrum, and Waterfall.• Good negotiation skills with the ability to delegate and work with all levels of an organization – internal and client. •Provide guidance and mentorship to the IT Operations team members growing their technical and professional skillsets and capabilities•A highly motivated and energetic professional, dedicated to understanding and meeting business unit needs. • Exceptional focus, follow through, and coordination skills. Proven ability to develop and manage project schedules and known for working well with cross-functional team to achieve on-time project schedules •Strong Analytical and troubleshooting skills with Excellent Communication and Co-ordination • Provides reports to management and interact with clients/customers and 3rd party vendors •Infrastructure Technology Information Library (ITIL) Practitioner • Experienced working with different CRM applications, ServiceNow, Remedy, and HP Openview• Ability to handle/manage people in any level