• Identifies day-to-day operational challenges, and implements tactical solutions with data points. Uses data to set operational goals and manage activities• Ascertains and drives projects that impacts quality of product information in the catalog to improve customer experience• Collaborates with multiple stakeholders, communicates effectively on retail operations, uses various programs to present data/metrics and project reviews• Identifies and executes process improvement projects, eliminates process gaps, standardize processes across marketplaces• Formulates and launches new processes with documented SOPs. Eliminates waste processes and optimizes legacy functions• Designs and executes cross-functional process activity and training• Conceptualizes, designs and delivers trainings to teams and stakeholders using various programs/tools

• Maintained key metrics such as productivity, quality and turn-around-time. Demonstrated expertise in handling catalog content and end-to-end processes• Owns work allocation and resource planning. Creates and delivers reports on key metrics to higher management and stakeholders• Handled complex issues. Influenced decisions and built long-term solutions• Trained on and involved in production across various product-lines/categories and marketplaces to identify and highlight areas of improvement• Handled individual and collaborative projects initiated by self or assigned to by higher management• Accurately tracked, captured and reported operational data within committed timelines • Mentored associates, new hires and delivered reports/feedback to training team

• Processed and maintained product content in line with Amazon standards for apparel, luggage, shoes, watches and jewelry categories in the US marketplace• Constantly achieved production, quality and turn-around-time targets among other key metrics• Maintained personal and team records of day-to-day work by updating trackers or workflow tools. Synchronized tracking formats/patterns across categories within the team• Maintained accurate stakeholder communication• Identified and executed small scale process improvement projects