Dennis Serrano Email & Phone Number

Naga, Bicol Region, Philippines

*Managing 63 rooms *Setting a training plan to all the operational department under Rooms Division*Setting a standard and improve team performance by closely looking at their individual performance through regular evaluation and constant mentoring.*Core team member on planning, budgeting to execution to ensure this coming hotel renovation project should deliver a clear return on investment.*Responsible for the hotel operations in the absence of the General Manager and other department heads.

Surigao Del Norte, Caraga, Philippines

*Managed 22 rooms, A private Villa,Restaurant, Bar, Sports Shop and Water Sports Acitivities.*Increase the ranking of both restaurant and rooms tripadvisor reviews.*Ensure compliance with BFP, DENR, Coast Guard, LGU, DOLE, and accomplished specially the DOT accreditation as a Resort Hotel Accomodation. *Actively participate in the development of all key managerial positions and manage effectively labor turnover,recruitment & employee development within budgeted parameters.*Aggressive leadership in enhancement of product and services, streamlining internal operations, sales and marketing focus and fiscal discipline resulting in substantive increases in guest satisfaction, occupancy and profitability.*Successfully managed to keep the resort running and operational during the Covid 19 lockdowns as we are the first resort in the island with Authority to Operate Clearance from DOT R13 head office. *Managed to lead hundreds of volunteers during the relief operations initiated by me a day after Siargao hits by Typoon Odette.*Lead the huge operation of relief distribution in 8 Municipalities of Siargao on the 4th day after the devastations at the same time ensuring the Resort are manned accordingly of Uniformed Army, PNP, Resort security staff and assigned employee looking after the safety of all goods stored in the restaurant area which are due for distributions once, accounted, packed and identify the areas where to distribute.*Our team Championed the goal of convincing water refilling stations if they can operate for free as we promise we will shoulder the the cost and materials on repairs and includes providing them generators and gasoline.*Our Team managed to accomplishes our goal to repair, rebuild, build a new home for my 116 employee where their houses greatly affected and some totally damage. *Managed to ensure the smooth distribution of relief while Supervising the rebuilding of the whole Bravo Resorts property and the Tadhana Villa.

Surigao Del Norte, Caraga, Philippines

*Managed 22 rooms across 3 different categories, Garden Rooms, Double Rooms and Surf Bunk Rooms.*Managed Tadhana Villa by Bravo with 6 rooms in total, its a Private Villa which can accomodate up to 12 pax. A 10 minutes walk along the road from Bravo Beach Resort.*Increase the ranking of Google Reviews and Tripadvisor reviews in just few months by ensuring every single staff has better understanding how excellent customer works for guests.*Monthly Customer Service Training for all departments under Rooms Division*Responsible for the resorts wide operations in the absence of Managing Ditector(owner).

Naga, Bicol Region, Philippines

*Managed 63 rooms property with 72Million in annual room revenue.*Championed Perfect Room Program – *Developed and saw hotel rooms renovations project through to completion while staying within budget and time frame.*Oversee all Rooms Division Team activities, including hiring and firing, supervising employees, and personally conducting seminars and training to more than 70 personnel under my Division.

Taif City Ksa

*Manage the two rated 5 star hotels Housekeeping Department and at the same time the only Filipino Hotelier given the opportunity to be part of the opening team of another 2 hotels in Jeddah KSA under the same company. *Opened a Resort Villa in Taif KSA ( Meral Oasis Resorts Hotel ) as the Head of opening team started last Fesbruary 2015 from planning to construction until being operational by October of the same year.

1588 Pedro Gil, Corner M. H. Del Pilar St, Malate, Manila, Metro Manila

*Part of opening Team- Joined by June 2004 ( the hotel opened by September 2004 )*Assigned also as Butler for some Top VIP personality like Mr. Cheng, owner of Hyatt Hotel and Casino Manila, Prince Bolkiah of Brunei, President Ninoy Aquino, Mr. Paquiao and a lot more.

1588 Pedro Gil Street, Malate Manila

Checking rooms and common areas, including stairways and lounge areas, for cleanliness

1588 Pedro Gil Street, Malate Manila

Gen. Malvar Street, Malate Manila 1004

1 Garden Way, Ortigas Center,Mandaluyong Manila