Dennis Sisson Email & Phone Number

Austell, Georgia, United States

Developed and implemented daily operations plans such as delivery routes, distribution and employee assignment strategies. Protected company assets from loss such as theft or damage by setting and enforcing effective security policies. Identified and resolved unauthorized, unsafe or ineffective practices by inspecting distribution and production areas regularly. Enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives. Developed and maintained constructive relationships with customers and vendors. Oversaw day-to-day operations, including supervising 60 person team across 3 sites. Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales. Managed communications during major technology outages, natural disasters, virus outbreaks, frame

Kennesaw, Georgia, United States

Supervising of daily inbound and outbound operations and customer service issues for same day delivery services for multiple accounts. Also supervised 40+ independent contractors, and Temp Service sort crews.

Forest Park, Georgia, United States

Managed operation and maintenance of 130,000 square foot facility. Relocated major hub facility within 5 month time-frame which included locating new facility, obtaining all new equipment for product processing and employee offices. Implementing move strategy and all aspects of restart of production in 4 day time period Responsible for dispatching of inbound and outbound trailers with multiple carriers that had nationwide destinations Directed and initiated investigations to resolve shipper or customer complaints and revised process to improve service, boosting customer service scores. Improved time on delivery and customer service from 84% to 97% Maintained composure and order when handling customer and employee injuries, incidents and accidents Directed and monitored dispatching activities, including tracking, routing and dispatching transportation vehicles Performed human resource-related tasks by interviewing and hiring and training new employees, performing payroll functions and evaluating drivers to improve company performance and efficiency Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment including weekends, evenings and other high activity periods Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages Planned freight loads and coordinated with drivers to ensure accurate, timely delivery of products

Atlanta, Georgia, United States

Developed and implemented daily operations plans such as delivery routes, distribution and employee assignment strategies Protected company assets from loss such as theft or damage by setting and enforcing effective security policies Identified and resolved unauthorized, unsafe or ineffective practices by inspecting distribution and production areas regularly Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives Enforced and optimized internal policies to maintain efficiency and responsiveness to demands Maintained constructive client and vendor relationships. Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales

Atlanta, Georgia, United States

Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 30 member team Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance Developed and deepened relationships with customers, vendors and internal stakeholders Monitored daily and weekly key performance indicators to maintain on-track status Motivated and trained employees to maximize team productivity