Dennis Smith Email & Phone Number

Kintore, Scotland, United Kingdom

Projects include:Consolidation of 4 UK companies to 1 UK company in MS Dynamics AX and C-SAM Sage to MS Dynamics AX migrationIntegration of all Hoover EH companies to MS Dynamics AX and C-SAMImplementation of CSAM Web based ApplicationBarcoding for CSAM Web ApplicationVarious MIcrosoft Dynamics AX and C-SAM enhancementsGlobal PC and OS refresh, Windows 7 to Windows 10SharePoint 2010 to SharePoint 2013Global Applications Support person for both C-SAM and MS Dynamics AX

Aberdeen, United Kingdom

Lead region team to manage day to day operations and planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.Work with multiple IT groups to solve issues and ensure service levels are met.Overall budgetary responsibility and accountability for the team (including budgeting and reporting of region financial performance.Support direct reports by evaluating team member performance, providing development plans and administering the compensation program.Establish annual IT Operations goals aligned with overall IT and business goals and execute to plan.Manage and mentor staff to achieve personal and professional career objectives.Establish and communicate strategic direction for the teams to achieve IT Operations, IT and BHI goals.Drive empowerment through sharing team responsibilities with team membersPerform workflow and workload analysis to ensure balance of work activities among support teams to provide high-quality customer support.Manage day to day operations to ensure the team understands and meets or exceeds agreed performance targets for their area of responsibility.Manage the deployment, monitoring and maintenance of IT systems in the region.Assist with resolution of escalations by researching and resolving customer service issues or process breakdownsForward thinking in identifying new opportunities for increased productivity within the organization.Works as integral part of IT functional teams to proactively identify service and/or process improvements.Assist in developing and/or modifying procedural documents in support of the defined industry best practices based ITIL Service Management Processes.

Aberdeen, United Kingdom

Managing a team of 15, plus 5 contractors, for theEastern Hemisphere, for the purpose of procuring ITequipment for EH customers.Managing day-to-day resources and responsible forbudgets and performance reviews.Dealing with vendors and contracts and improvingprocesses.

Aberdeen, Scotland, United Kingdom

Responsible for co-ordinating team of up to 15analysts, monitoring and distributing workload.Encourage analysts to meet SLA’s and minimize business impact on users.Motivate analysts to meet company goals & objectives, and maximise their potential.Planning and organising, including weekly reports and monthly tempo.

Aberdeen, Scotland, United Kingdom

Responsible for supporting SAP on OrderFulfilment Processes (Order Management, Logistics, Pricing, Billing, AR/CC) Workflow, as well as Get Paid and Ricardo.Security for Navision & BN Amro banking with support on Navision processes.