Dennis Stephens Email & Phone Number

New York, New Jersey

Business Telephone Installation and Maintenance, Network Security, Sip Trunking, Video Surveillance Systems and available as an outsource for larger firms in the same arena.As a proven, one-stop resource, SNS also provides diversity planning and network recommendations You will feel confident in our experience!Some of the services we provide: Audits of your company’s technology needs. Let us assess your operation and recommend a perfect solution. Broadband Internet. The fastest, most secure Internet services to support your business from startup to corporate status. Cable. We’ll find information, entertainment, and communications services that you can rely on. Cloud services. Keep costs low and flexibility high with public, private, or hybrid cloud arrangements. Toll free business lines. Encourage new revenue and improve your customer support functions. Unified communications. From CRM integration to call forwarding, video conferencing, and more, we can find a UC solution that puts your business in turbo mode. Analysis of telecom service provider billing. Not only will we find you a high quality telecom service provider, we’ll ensure that your bill is right every month.

New York

Telserv Telecom was created in 2010 as the next logical step in the evolution of the TelServ network. TelServ offers specialized market solutions to commercial, retail, wireless and dialer companies.

Coordinated an all VoIP network. Managed 260 Customers. Integrated Internet basedcustomer service. Negotiated contracts with all telecom and equipment vendors. Coordinated all technical staff through mergers and acquisitions that included Tiatel andUS Starcom.Achievements included 60% reduction in telecom operations costs.Network capacity was increased from 4,000 ports to 36,000.

Coordinated an all VoIP network. Managed 260 Customers. Integrated Internet based customer service. Negotiated contracts with all telecom and equipment vendors. Coordinated all technical staff through mergers and acquisitions.Achievements included 60% reduction in telecom operations costs.

Integrated a VoIP backbone to the existing TDM network. Managed 86 retail stores. Integrated Internet based customer service. Negotiated contracts with all telecom andequipment vendors. Reduced staffing requirements and increased margins from 22% to 38%.

Director Managed Networks and VPN Services Responsible for integration of IS, Customer C.A.R.E., Network Operations and Sales fromtheir service locations to Startec headquarters in Bethesda Maryland.Achievements included new product line development of Managed Network Services andCollocation for Startec Global.

Responsible for all aspects of the operations department, including but not limited to; provisioning, installation and maintenance of the network and all related services. Surveillance and 60 seat Customer Service center.Achievements include the building of the Interoute/AIT network in the Domestic US. This includes four Switch sites including (2) New York, Miami and Los Angeles.Implementation of a complete policy and procedure manual for each site and one NOC.Supervising a total of 28 network switch managers and technicians and 6 network provisioning personnel.Network Planning and engineeringCustomer Service - 60 person call center. CTI integration to existing Dbase.

Responsible for the pre-sale of private network services in the financial and brokerage community.Created a team of technical professionals to interface with the customer.

Network Planning and engineering - from 1983 through 1989 was responsible for implementation of private line and switched networks in the early de-regulation days of US telecommunications. Started as a network technician and escalated to the level of terminal manager.Applications engineering - from 1989 through 1995 was responsible for pre-sale and post sale support for 75 National Account sales persons. Achievements include Debit card premier and various projects including a nationwide PEPSI promotion and the deployment of the Chase Service Line.Manager - from 1995 through 1996 was responsible for implementing a full service technical staff for the Domestic US National Account department.