Dennis Thomas

Dennis Thomas Email and Phone Number

Chief Technology Officer at NeuraFlash @ NeuraFlash
Dennis Thomas's Location
New York City Metropolitan Area, United States, United States
Dennis Thomas's Contact Details
About Dennis Thomas

With NeuraFlash, we are empowering digital transformation of our clients to harness the power of AI throughout the Salesforce and AWS ecosystems. We are hyper focused in the Service arena (Service Cloud and Field Service) and rapidly expanding into the Lead to Cash space. We have quickly ascended the platform partner ranks in short order - NeuraFlash is both a Salesforce Summit Level Partner and an AWS Advanced Tier / Connect Solution Delivery Partner. Along with our client initiatives, NeuraFlash has built its own products complementary to Salesforce and AWS to solidify these transformation initiatives. The power of NeuraFlash is rooted in our people - we have assembled an amazing team to make our clients' dreams as reality, and we continue to hire rapidly. https://www.neuraflash.com/jobsDennis is a development leader focused on AI themes of natural language processing, machine learning, dialog management, and omni-channel user experience. He has have a proven track record of innovation in the areas of digital channels and the contact center, with emphasis on NLP, speech recognition and virtual assistant technology. With Nuance, we implemented Nina, the world's first digital virtual assistant for customer service, empowering enterprise businesses to help address customer needs in the digital channel space...

Dennis Thomas's Current Company Details
NeuraFlash

Neuraflash

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Chief Technology Officer at NeuraFlash
Dennis Thomas Work Experience Details
  • Neuraflash
    Chief Technology Officer
    Neuraflash Jun 2016 - Present
    Burlington, Ma, Us
    With NeuraFlash, we are empowering digital transformation of our clients to harness the power of AI throughout the Salesforce ecosystem. We are hyper focused in the Service arena (Service Cloud and Field Service) - working on a range of Salesforce project implementations, analytics and NeuraFlash built products for Salesforce. We have assembled an amazing team to make our clients' dreams as reality, and we continue to hire rapidly. We're hiring! https://www.neuraflash.com/jobs
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  • 1Up
    Advisor Ai/Ml Strategy
    1Up May 2022 - Present
    New York City, Us
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  • Nuance Communications
    Senior Manager, Nina Architecture
    Nuance Communications Mar 2015 - Jun 2016
    Burlington, Ma, Us
    I led the Professional Services development team to define and implement Artificial Intelligence for Customer Service solutions. This role combined a select group of our top strategic and innovative customers with our Cognitive Innovation Group to drive joint development initiatives. We delivered new product concepts utilizing AI, focusing on virtual assistance/chatbot technologies (themes of natural language understanding, natural language generation and advanced dialog management). These concepts were utilized to incubate the next set of product features in the continued enhancement of the NINA virtual assistant platform. I also participated in pre-sales support for all Nina customers.
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  • Nuance Communications
    Technical Manager
    Nuance Communications Dec 2010 - Mar 2015
    Burlington, Ma, Us
    As a Technical Manager, I lead the charge on all the Nina deployments from pre-GA with our early adopters to our international roll out of the platform. Along the way, I helped to support the sales strategy and drive the growth of the Nina team within Nuance.
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  • Viecore/Nuance
    Technical Architect And Developer
    Viecore/Nuance Jul 2002 - Dec 2010
    Us
    In the past, as a technical lead and architect my teams have been responsible for deploying large scale contact center solutions (IVR, CTI, Agent Desktop). These solutions were deployed within our Nuance OnDemand cloud platform as well as on customer premises with third party vendors. I was also responsible for building application asset integrations to many third party contact center vendors (e.g. Cisco, Avaya, etc), as well as building core application components that form the basis of many speech recognition IVR applications. Technology built and deployed by our group is used in hundreds of deployed, and award-winning, natural language deployments worldwide. My particular focus has been in cutting edge research in the areas of natural language, dialog management, and finding ways to productize these ideas, with the end goal of improving customer experience while increasing self-service automation.(Viecore was bought by Nuance Communications in 2007.)
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Dennis Thomas Skills

Software Development Software Engineering Integration Enterprise Software Agile Methodologies Software Project Management Speech Recognition Saas Sdlc Solution Architecture Cloud Computing Requirements Analysis Java Pre Sales Unix Professional Services Mobile Applications Cti Vxml Enterprise Architecture Scrum Linux Salesforce.com Software As A Service Management Natural Language Processing Artificial Intelligence Machine Learning Software Development Life Cycle Sql Xml Oracle Salesforce.com Implementation Natural Language Understanding Salesforce.com Development Ivr Sharepoint User Experience Deep Learning Strategy Mobile Devices Product Management Software Design Vendor Management Javascript Architecture

Dennis Thomas Education Details

  • Stevens Institute Of Technology
    Stevens Institute Of Technology
    Technology Management
  • Stevens Institute Of Technology
    Stevens Institute Of Technology
    Computer Science

Frequently Asked Questions about Dennis Thomas

What company does Dennis Thomas work for?

Dennis Thomas works for Neuraflash

What is Dennis Thomas's role at the current company?

Dennis Thomas's current role is Chief Technology Officer at NeuraFlash.

What is Dennis Thomas's email address?

Dennis Thomas's email address is de****@****nce.com

What is Dennis Thomas's direct phone number?

Dennis Thomas's direct phone number is +164187*****

What schools did Dennis Thomas attend?

Dennis Thomas attended Stevens Institute Of Technology, Stevens Institute Of Technology.

What are some of Dennis Thomas's interests?

Dennis Thomas has interest in Football, Exercise, Sweepstakes, Nascar, Home Improvement, Reading, Gourmet Cooking, Sports, Watching Auto Racing, Watching Basketball.

What skills is Dennis Thomas known for?

Dennis Thomas has skills like Software Development, Software Engineering, Integration, Enterprise Software, Agile Methodologies, Software Project Management, Speech Recognition, Saas, Sdlc, Solution Architecture, Cloud Computing, Requirements Analysis.

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