Dennis Vo Email & Phone Number

Irvine, Ca, Us

Washington, D.C., Us

Planning, Configuring, and Delivering networking infrastructure and services as part of the Infrastructure Team.

Anaheim, California, Us

Well rounded IT Professional tasked to deliver solutions at a global scale and to leverage technology to bridge the gap between foreign and domestic operations.Achievements:Successfully transitioned organization from Google G Suite/Worksplaces to Microsoft 365 EnterpriseImplemented global SD-WAN solution with CATO NetworksPhysical-to-Virtual Server Revamp - Grew private cloud from 2 physical servers to 10 virtual serversDesigned and deployed full IT Infrastructure to 4 newly expanded remote locationsDeployed WiFi Infrastructure to over 600,000 sq. ft. of warehouse and office spaces across multiple locationsIntroduced various SaaS, IaaS, and Cloud applications to the organization, including (but not limited to) Zendesk, Quickbooks Online, NetSuite, AppBot, Dialpad, and various titles.Managed CyberSecurity solution and EDR to US officesDeployed Help Desk ticketing System (Solarwinds Service Desk)Implemented Veeam Backup and Replication solution for Server/VM Disaster RecoveryImplemented 160TB Media server for Media Post Production and Creative teamsDeployed Cisco and Meraki Core and Access level network switching across all locationsConfigured and deployed SAML Based Remote Access VPN to all usersDeployed PRTG for internal monitoring of all systems and network devices

Costa Mesa, California, Us

Manage and lead a team of 3 NOC engineers in a 24x7 environment across multiple 24x7 data centersSuccessfully transitioned RMM tools from N-Able to Connectwise AutomateSuccessfully implemented PRTG Monitoring system, including onboarding of customers' devices, alert and notification setup, and configured report templatesScoped out and executed a project to onboard all of KMicro's customers onto both tools, successfullyDeveloped onboarding procedures when new customer has been acquired. Created and maintained processes and procedures tailored to each of KMicro's customers for day to day NOC operations including(but not limited to) alert remediation and triage, backup monitoring and reporting, disaster recovery processes, and patch managementWorked directly with the customer to determine monitor and alerting expectationsDeveloped and delivered NOC workflow and triages that adheres to customers’ needsDeployed backup solutions as a managed service to subscribing customersGained knowledge on many unique infrastructures through discovery and onboarding of customers within KMicro's MSP practice

Costa Mesa, California, Us

Key Experience:Knowledge of planning, configuring, deploying, monitoring, and troubleshooting Cisco based networksExperience in configuring Cisco access switches, wireless access points, 2600-2900 series routers, 5500 series ASA.Experience in Call Manager and Unity administrationExperience in managing Switches and Wireless Access Points in Meraki DashboardWorking knowledge of Solarwinds - Network management, Asset Management, Alerting, TroubleshootingHardware/Software/Protocol:Cisco Catalyst 2900/3500/3600/3800 series switches, 2600-2900 series routers, 5500 series ASA firewalls, Cisco UCS serversMeraki MR series WAPsMeraki DashboardCisco IOS, Call Manager, Unity, TACACS, Wireless Controller, SolarwindsLAN, WAN, DHCP, VLAN, EIGRP, RIP, OSPF, BGP, LACP, PortChannel, PPP, PPP Multilink, MPLS, VPN, Fiber, STP, VTP, DMZ, SNMP, TACACS, SSH, TELNET, FTP, HTTP, HTTPS, QOS, 802.1Q,

Irvine, California, Us

Provided full IT support for internal, external, and remote office usersResponsible for managing and monitoring company-wide system backups in accordance to CWBK’s BCP and Disaster Recovery plan, including managing 3rd party backup vendorsAdministered all messaging services for CWBK, including Exchange, BES, Active Sync, Postini SPAM, Zix Secure Email systemResponsible for complete administration of Cisco Unity phone system, including provisioning of all phones, users/extensions, voicemail boxes, Cisco Jabber accounts, etc. Administered Citrix XenApp Terminal Services environment, including software updates and installations, user maintenance, image updates, thin client maintenance, Maintained fulfilling the duties of a Windows Administrator through extensive use of Active Directory and Group Policy ManagementCompleted company-wide hypervisor overhaul project, from XenServer to VMware vSphere 5.1Administered virtual server environment with VMware vSphere and vCenter, including creation of servers and templates, monitoring events and resources, and storage managementAssisted in a storage migration project; implemented Tegile storage solutionResponsible for the assessment, project planning, implementation, and management of hardware and software provided by 3rd party vendorsAdministered the bank’s web content filter; McAfee Web GatewayResponsible for the provisioning and decommissioning of Mobile devices through MaaS360, including managing devices such as iPhone, iPad, and Blackberry

Newport Beach, Ca, Us

Perform Microsoft based Software and Hardware implementations and upgradesMaintain network of over 200 workstations and a server infrastructure of 8 physical serversMaintain Asset Management and Onsite/Offsite Disaster Recovery PlanImplement new Storage technologies with the use of iSCSI SANImplement new Virtualization environment with Hyper-VManage Network Upgrade Project - Implemented Dell PowerConnect 6248 switchesAdminister directory services of over 200 users, 100 user and security groupsAdminister systems and network policies through Group PolicyAdminister LAN infrastructure through managed switchesProvide full Tier I/II Help Desk duties for internal and external workstations and employeesImplement solution from Canon for copying, color printing, and scanningImplement Laserfiche as a paperless solution for client filesImplement Client Marketing Systems CRM including implementing SQL Server 2005Create Site-Links within Active Directory between remote offices

Administered network of approximately 40+ computers and 7 Windows 2000/2003 serversManaged users on Active directory and Microsoft ExchangeMonitored server farm, including Active directory, Exchange server, SQL server, IIS, DNS, DHCP, and Network SharingMaintained network printers and printer servers, including installation and maintenanceProvided Tier I/II Help Desk supportIntegrated IPSec VPN to client computersAdministered Fujitsu PBX with emphasis on monitoring and maintaining call center systemPerformed Server and Workstation remote maintenance through the use of DameWareMaintained onsite and offsite Disaster Recovery Procedures