Dennis Donovan Email & Phone Number

Dearborn, MI

Livonia Michigan

• Contracted for project to upgrade unsupported Windows 2003 servers to current supported versions. These servers are VMs running in a VMware infrastructure. Developed templates and customization files to help with the.
• Put new servers in Active Directory to ensure they are in the proper OU
• Reviewed current environment and made recommendations on how to improve ESX configuration
• Created several scripts to be used for report of the VMware infrastructure, i.e., VMs with no tools installed, VMs with old snapshots
• Help with move of hardware from in house computer room to off-site data center. Created PowerCLI script to shutdown VMs and ESX hosts being moved and script to power on the same VMs once ESX hosts were back online.

Ann Arbor, MI

• Virtualization infrastructure of over 3500 servers running VM Ware ESXi, which helped to reduce the total number of physical servers. Used VM Ware Site Recovery Manager for disaster recovery between 2 data centers..
• Participated in disaster recovery planning meetings and testing for products within the company. These tests were done to determine that the product RTO could be met and all parts of the application function in the.
• Primary person of the team to train new associates and our off-shore group which was created in 2014. This ensured that all associates were following the same processes.
• Helped create procedural documentation to ensure that consistent processes were followed.
• Worked on the beginning stages to implementation of VM Ware VRA 7.1

Ann Arbor, MI

• Maintained 300+ servers in local datacenter to ensure 99.99% up time for clients. Followed approved change management processes for system changes to reduce the risk of outages. Maintained Windows, Unix and Linux.
• Built Windows servers using approved build process or image software
• Ran network cables from servers to Cisco switches
• Responsible for renewing SSL certificates with VeriSign for web applications
• Have some experience with Veritas and Microsoft Clustering software
• Did periodic checks of IBM servers for possible hardware problems and corrected the issues or called for service

Ann Arbor, MI

• Learned the processes ADP used to monitor the applications and process requests. Working with many of the developers to resolve issues with client web sites. Deployed code changes made by developers from test web.
• Used Performance Monitor to check servers for possible performance issues reported by customers
• Assisted with the build of Windows and Linux servers.
• Responded to alerts generated by monitoring software
• Assisted the DBA with SQL Server database restores

Ann Arbor Michigan

• Frequently visited clients to resolve issues they were having, this improved customer satisfaction and helped to retain clients. Collaborated with other teams to resolve client issues, which required code fixes.
• Customer liaison for software installations including SQL Server, Oracle and Windows OS
• Administration of Windows 2000 and 2003 servers, file security, user and group setup, device setup
• Web site and virtual directory technical configuration responsibility, user setup, user security
• Customer performance and security trouble shooting responsibilities, including Microsoft.Net Framework
• Understand Windows registry including security, import, export, keys and values