Dennis Weber Email & Phone Number

Indianapolis, Indiana, United States

Head of Off Ice OfficialsAct as communication liaison between officials and league, informing officials of rules or policies.Organize and schedule 25 officials for all home games, ensuring officials are available for each event and present at appropriate location. Assist front office with updating officials on administrative updates and changes, ensuring appropriate communication, when needed.

Indianapolis, Indiana, United States

Indianapolis, Indiana

· Project Manager for the setup, training and maintenance of two SAS products, one a POS system the other an Inventory Control system which also includes support for all hardware needed to utilize the products.· Created and developed training for both products for all 70+ employees in the Food Service department. Train-ing was done in classroom and 1 on 1 setting.· All hardware and software support handled both in person and over phone.· Handled department hardware upgrade, setting up and configuring new computers. Became the main con-tact for all department computer related issues both hardware and software. Understanding of all hardware and software within the department as I am the main contact for troubleshooting any issues that may arise.

Supervisor 2014 – 2017Supervise team of 12 project managers, providing daily guidance, review of projects, training needs and implementation of company policy changes as well as directing workflow. Lead project evaluation of scope and feasibility, refine project requirements, schedule deliverables and set timeline for project submission, enabling on-time project completion. Utilize corporate guidelines to manage pricing proposals, confirming adherence to policies.Provide strategic decision making and best practice guidance, assisting internal and sales management in solving problems for issues in need of escalation. Ensure accuracy of project specifications and cost estimates for alignment with profitability goals, due to managing product plans against corporate guidelines.

Lead Help Desk Specialist 2012 - 2014Resolved escalated issues, satisfying upset customers within company policies. Utilized CRM for tracking issues and communications for internal and external contacts, ensuring all outstanding issues were addressed and resolved. Created and maintained agent reports, providing necessary information management.Coached new employees, focusing on professional needs and promoting exceptional performance.Provided feedback on agent’s strengths and weaknesses to supervisors, identifying areas of improvement and success. Served as point-of-contact for agents and external customers, in support of reducing tasks for supervisor.Assisted with agent work status management, meeting customer needs.Recognized as 1 of top incident handlers, due to consistent and accurate performance. Customer Technical Service Representative 2009 - 2012Started as seasonal employee, hired on full time for exceptional workTroubleshot issues and questions received from professors and students via phone, chat and email, resolving issues related to online products.Served as alternative supervisor during regular supervisor’s absence for seasonal employees, resolving any issues. Provided reports needed by management, assisting in completion of management’s daily goals. Worked on Incident Template Project, providing uniform medium for usage by all existing and new agents to ensure all incidents received correct solutions and escalated issues were assigned appropriately.