Managing all technology aspects of the school district to further improve and enhance the education of the students. Managing networking, hardware and electronic teaching tools. Serving as a steward of technology advancement and implementation. Controlling and optimizing wireless technology and BYOD for students.

Performed control and management of installs for various companies with new technologies such as customer traffic analysis solutions, restaurant table kiosk terminals, WiFi/access points and hospitality devices for customer usage during check in at hotels. Provided project delivery and reporting.

Provided high level engagement to facilitate enterprise service and support and deliver a business relationship as a trusted advisor and advocate for Enterprise customers.Responsibilities:• 7x24 availability to the customers and management team.• Single Point of Contact – Act as the primary point of contact for all Enterprise escalations.• Primary base in ABU (Americas Business Unit) with responsibilities in LAT-AM, EMEA, and APJ for Global Customers.• Customer Vendor… Show more Provided high level engagement to facilitate enterprise service and support and deliver a business relationship as a trusted advisor and advocate for Enterprise customers.Responsibilities:• 7x24 availability to the customers and management team.• Single Point of Contact – Act as the primary point of contact for all Enterprise escalations.• Primary base in ABU (Americas Business Unit) with responsibilities in LAT-AM, EMEA, and APJ for Global Customers.• Customer Vendor (Red Hat, Brocade, VM, EMC etc.) Support Coordination Point.• Assist with escalating to Support, Engineering or Vendor for customer issues unresolved through the normal support process.• Manage customer support expectation and drive resolution.• Communicate status to Account Team and Customer management.• Tracking and reporting of customer incidents and escalations.• Proactive analysis and trending of customer’s incidents.• Assist sales with identifying service and hardware revenue opportunities for new and existing customers.• Onsite customer visits for the purpose of presenting and delivering service deliverables.• Executive level engagement and communications on production impacting situations. Show less

Provided technical assistance as an advisor and in the field to resolve break/fix issues for a designated region of the country. Supply knowledge based info and training, stay current on product and industry training, provided logistical reporting and information to management and data base management internally.