Performing hardware repairs on equipment such as desktops, notebooks, tablets, and printers and performing preventative maintenance on hardware.Giving accurate and appropriate service to end users at assigned hospital facility.Regularly performing software upgrades and configuration enhancements as per Workplace Computing standard operation procedures.Ensuring that all requests from user are logged and proper procedures are followed.Maintaining ticket status and resolution information in BMC Remedy ticketing database.Meeting established performance metrics which will be used in performance evaluations.Participating in rollouts of new software and hardware to ensure consistency in HHC technical standards.Installing, repairing and troubleshooting computer hardware, software and peripherals on the Windows platforms.Regularly managing multiple troubleshooting tasks simultaneously while maintaining the quality of results.Performing other duties as assigned/required.

Performing hardware repairs on equipment such as desktops, notebooks, tablets, and printers and performing preventative maintenance on hardware.Giving accurate and appropriate service to end users at assigned hospital facility.Regularly performing software upgrades and configuration enhancements as per Workplace Computing standard operation procedures.Ensuring that all requests from user are logged and proper procedures are followed.Maintaining ticket status and resolution information in BMC Remedy ticketing database.Meeting established performance metrics which will be used in performance evaluations.Participating in rollouts of new software and hardware to ensure consistency in HHC technical standards.Installing, repairing and troubleshooting computer hardware, software and peripherals on the Windows platforms.Regularly managing multiple troubleshooting tasks simultaneously while maintaining the quality of results.Performing other duties as assigned/required.

Performing hardware repairs on equipment such as desktops, notebooks, tablets, and printers and performing preventative maintenance on hardware.Giving accurate and appropriate service to end users at assigned hospital facility.Regularly performing software upgrades and configuration enhancements as per Workplace Computing standard operation procedures.Ensuring that all requests from user are logged and proper procedures are followed.Maintaining ticket status and resolution information in BMC Remedy ticketing database.Meeting established performance metrics which will be used in performance evaluations.Participating in rollouts of new software and hardware to ensure consistency in HHC technical standards.Installing, repairing and troubleshooting computer hardware, software and peripherals on the Windows platforms.Regularly managing multiple troubleshooting tasks simultaneously while maintaining the quality of results.Performing other duties as assigned/required.

Performing hardware repairs on equipment such as desktops, notebooks, tablets, and printers and performing preventative maintenance on hardware.Giving accurate and appropriate service to end users at assigned hospital facility.Regularly performing software upgrades and configuration enhancements as per Workplace Computing standard operation procedures.Ensuring that all requests from user are logged and proper procedures are followed.Maintaining ticket status and resolution information in BMC Remedy ticketing database.Meeting established performance metrics which will be used in performance evaluations.Participating in rollouts of new software and hardware to ensure consistency in HHC technical standards.Installing, repairing and troubleshooting computer hardware, software and peripherals on the Windows platforms.Regularly managing multiple troubleshooting tasks simultaneously while maintaining the quality of results.Performing other duties as assigned/required.

Asset Data Collection: Assure that we receive all asset data for new/moved/unchanged/remove equipment that are in the client facility. Asset data is received by a “Installation Checklist (Make, Model, Serial #, MAC Address, IP address, Location of device), Complete ADL/ADR updating responsibilityGathering data onsite, entering onto form, sending form, and marking location of machines Removal Equipment: Responsible for moving and assuring that removal disposition devices have been taken off the clients network and placed in the clients designated staging area if applicableCommunication: Provide communication to the Implementation Lead and or the Implementation Coordinator on site progress and issuesEquipment delivery: Confirm equipment delivery is accurate & resolve issues with defective devices deliveredEquipment Placement: Confirm placement of equipment is accurate according to the designated Future State Design floor mapsEquipment Installation: Assure new/move/unchanged installed devices are properly configured according to the client requirements Assure all functionality has been testedTroubleshoot Desktops and laptopsEquipment Moves: Responsible for onsite coordination of Xerox and 3rd party moved equipment as designed on the Future Sate Design floor maps and “Asset Disposition Report”Asset Tagging: Responsible for assuring that all Xerox device new/moves/unchanged in the facility get asset tagged

• Built custom PC’s to customer specification• Troubleshoot Desktops and laptops• Repair, installed and configured hard drives, memory, cpu’s, graphics cards, and other peripheral equipment.• Troubleshot HP LaserJet, Lexmark and Epson printers• Provide technical application support to clients via telephone• Create user accounts for login onto their Windows servers and workstations• Troubleshoot issues regarding Microsoft applications (Word/Excel/PowerPoint)• Install, customize and troubleshoot applications to run on Windows 98/XP, Vista and 7 Workstations • Run network cables and telephone cables for offices.• Used Anti-virus and Malware software to clean and repair customers Desktops and Laptops

Provided technical support to over 500+ networked and stand alone end usersSupported migration from Outlook 97 to XPTroubleshot HP LaserJet printersConfigured iManage and Docs Open on the end-user sideUsed WinInstall to install Carpe Diem and other software on all workstationsReceived and recorded technical support calls into the call tracking systemProvided basic advice and guidance to end-usersExcellent ability to calm end users and resolve their problems in a timely and professional manorPerformed quality assurance testing for proposed applications and hardware to be introduced into the environmentDeveloped and updated procedural and informational documentation regarding hardware symptoms, causes, and resolutionsCreated, configured and troubleshot user accounts on Avaya G3si telecom system

Acted as a consultant for Lockheed Martin to help them with moving MTA/NYC Transit to their new buildingResponsible for the day-to-day operations of the project Trained all new technicians on installing and configuring Windows NT Server, NT Workstation and NetWare Client for NovellPerformed installation of Ethernet cards and authenticate on both NT/Novell environment

• Contracted to Metro-North Railroad as a Consultant to assist with Y2K rollout• Provided full PC & printer support (IBM, Dell & Compaq, HP & Epson) and software (MS Office) to over 2000 Windows NT networked and stand alone end users• Installed, customized and troubleshot Windows 95/98/NT Workstations including DOS applications to run with these operating systems• Installed Windows NT workstations, and troubleshoot TCP/IP connections• Performed system wide upgrade of 500 DOS based 486 machines to Windows based Pentiums (Replace motherboards, install & configure software, etc ... )• Used the internet to search and download updated drivers and bug fixes• Responded to Help Desk calls in a timely, courteous and professional manner• Provided support for users of all levels from word processors to managing directors• Conduct training sessions for new PC support specialists