- Planned and lead testing effort for the launch of the new FreshBooks iOS application over a 6-month period.- Leader of automated UI testing for the FreshBooks iOS application, working with developers to identify testability issues in the application, and prioritize automation efforts.- Planned and lead the testing effort for the launch of FreshBooks’ credit card reader, the first hardware offering for the company.- Mentored 2 co-op students in QA positions, assisting them with daily tasks, along with larger goals and projects during their terms.- Created and ran training sessions designed to introduce mobile QA fundamentals to individuals without mobile application experience.Organizer of Bug Triage for the FreshBooks iOS application.- Planned and executed manual testing activities for over 10 releases of the FreshBooks Classic iOS application, and 7 releases of the FreshBooks Classic Android application.- Developed and implemented additions to team processes (e.g., “Quality Review”), with the goal of reducing process overhead for basic verification of new functionality.- Constructed dashboards in JIRA to track behaviour of defect backlog for the FreshBooks iOS application, used by Product Owners in prioritizing upcoming work.

- Developed over 150 test cases from functional specifications. - Assisted in coordinating and executing testing efforts for 4 release cycles, managing over 900 test cases.- Improved testing practices for the Toronto QA team by introducing smoke and sanity tests, and standardizing test case writing structure.- Active participant in web conferences with customers, leading to timely resolutions of issues.- Performed knowledge-transfers with 4 colleagues for the Media WorkSpace product.

- Facilitated research into perception and memory by developing experiments for 3 graduate students in MATLAB, using specialized third-party hardware devices.- Created an experiment to track a subject’s eye movements when asked to memorize a given set of faces with associated names (Heisz, J. J., & Shore, D. I. (2008). More efficient scanning for familiar faces. Journal of Vision, 8(1):9, 1-10, http://journalofvision.org/8/1/9/, doi:10.1167/8.1.9.).- Developed an experiment over a 4 month period to simultaneously track a subject’s eye and hand movements in response to a moving stimulus.

- Designed and maintained over 200 test cases and 10 design documents for multiple versions of software for the BlackBerry™ wireless handheld over 2 separate 2 month periods.- Executed an average of 100 test cases per day against multiple software versions for a 10 month period, meeting daily and weekly testing deadlines.- Assisted Project Leaders in the Software Quality Management (SQM) department with both Document Archive and Test Case Migration projects for a 2 month period.- Improved time management skills, as well as ability to tutor new coworkers using knowledge and experience gained during the 16 month period.