Dennis Wright Email & Phone Number

Fountain Hills, AZ, US

Phoenix, Arizona, US

• Communicate project status and progress to stakeholders and clients, ensuring transparency and timely delivery of project milestones using ConnectWise Project
• Manage multiple IT projects simultaneously for various clients, ranging from network infrastructure upgrades to cloud migrations and Cybersecurity implementations.
• Collaborate with other IT teams, such as Sales, Procurement and Technical Support, to deliver seamless end-to-end services to clients.
• Install and support systems using ConnectWise Automate
• Send out down payments and verify receipt in ECI eAutomate software
• Assist technicians with support tickets

Fountain Hills, Arizona, US

• Managed IT infrastructure, security, and system upgrades
• Led a team of 2 IT support technicians and 1 database support employee
• Managed a network of 30 Windows servers, Windows 10 desktop environment, and 1300 Chromebooks using Google Workspace for Education
• Provided helpdesk and technical support for over 1500 users
• Performed upgrades and implemented new technologies
• Managed PowerSchool SIS, JAMF-MDM, Apple School Manager, and Google Workspace for Education

• Created user groups and accounts in Egnyte cloud file-sharing application
• Used IKE Office for labeling and measuring powerline poles. Exported data into Excel to check GPS Lat/Long coordinates to verify powerline path.
• Used O-Calc Pro Structural Analysis Software to build out Utility Poles once calculations were done in IKE Office
• Created PDF fillable forms and Excel sheets for power pole analyses

• Created users, computers, and security groups in Active Directory
• Set up policies in Group Policy Manager
• Set up email accounts in Office 365
• Configured Dell laptops and servers
• Moved company websites to GoDaddy
• Set up company VoIP with Nextiva using Yealink SIP phones

Houston, Texas, US

• Helping businesses with IT function and business consulting for build out and startup.Providing temporary IT consulting for small, large businesses and users
• Create and manage users, security groups, computers in active directory.
• Setup policies using group policy manager
• Install, upgrade, update and manage servers, computers, and network printers
• Provided remote assistance and guidance
• Research IT issues and provide alternate solutions and recommendations

• Oversaw IT systems and infrastructure planning. Led a team of six IT professional support personnel in the execution of complex IT projects and top-notch desktop support throughout the UnitedStates, while ensuring.
• Independently upgraded Primavera CM 12.1 to 13.1 and Primavera P6v7 to 15.1, migrating data through data backup and restore and ensuring no loss, breach, or corruption of data through disaster recovery procedures.
• Built a proprietary VMware demo network for upgrading and testing the financial and terminal (RDS) servers.
• Introduced VoIP technologies to client organizations, installing and configuring systems for delivery of various telecommunications-related interests and helping each organization cut costs on communications.
• Saved company thousands of dollars by hiring IT support personnel to configure high-end security and backend systems with open source software.
• Negotiated $100,000 in savings of construction costs from Internet Service Providers

Milpitas, CA, US

• Hired at Level 1 Continuous Support Protection Specialist; promoted to Level 3 in just under three months. Recruited as support technician for east and west regional sales representatives and gold partners.
• Key role in the installation, setup and assistance of continuous data protection (CDP), providing support and assisting new clients in the adoption of this technology.
• Conducted several restores of SQL and AD servers for backups.
• Took upon self to rewrite the troubleshooting documentation for the support group and knowledge base.
• Called on by East and West Coast Regional Managers to handle the SonicWALL Gold partners’ accounts.

Columbus, Ohio, US

• Earned a reputation for excellence within the IT department, conducting various IT and systems-related activities within the work environment. Led all stages of system development including requirements definition.
• Achieved 100% increase in SOX IT department scores from an existing 40% by creating and controlling all aspects of SOX compliance.
• Realized zero remote office support calls by changing user profiles, setting up printers to print to IP addresses, and organizing equipment so users could assist with troubleshooting and rebooting devices.
• Maintained firewall security, utilizing Cisco, SonicWALL routers and ISA Server 2004 for firewall security.

Saved the company $50,000 by creating reports using Infomaker to redesign and create reports vs. hiring consultants. Collaborated with Project managers to get their input of what they were looking for on the reports and forms.

US

• Licensed certified A&P mechanic working on Boeing 737/757, Bombardier Dash 8 and Airbus 320 fixing and servicing the aircraft for safe flights.
• Responsible for the airworthiness of revenue for 737, 757 Dash-8 and Airbus aircraft.
• Removed and replaced engines, landing gear and other aircraft components per Boeing and Airbus manuals.
• Corrected discrepancies using information from engineering drawings, wiring diagrams, or other documents as required.
• Used Boeing manufacturing planning, tech manuals, written instructions, schematics, blueprints and other applicable technical data to assemble, install or replace aircraft components.
• Documents all aircraft maintenance actions using the required maintenance forms.

Sccm

Mcse, Information Technology

Ccna

A&P Licensed Mechanic