Dennis Cheng, Cscp, Ctl Email & Phone Number

Minneapolis, Mn, Us

Memphis, Tennessee, Us

Monitored routine activities across four different departments, such as purchasing, planning, warehouse/assembly, and logistics to ensure smooth execution of operations. Collaborated with international suppliers to support concurrent production planning, sales, and distribution operations in North America while considering total cost of ownership, transit lead time, and workplace culture to ensure continuous material flow in the supply chain. • Reduced picking errors by 40%, decreased time required for shipping inspections, and offered traceability for item movement through the deployment of the integrated warehouse management system• Saved 20% MRO cost per month by negotiating and delivering the best cost-effective solutions contracts with a new pallet supplier in July 2021• Minimized nonconformance rate by 0.10% (from 0.28% to 0.18%) compared to fiscal year 2020 by performing root cause analysis of customer and in-house rejects while offering the corrective action plan• Evaluated the inventory stock level and demand forecast to balance the customer service level and inventory holding cost to assist demand planning between master and regional distribution centers• Conducted COVID-19 training program for Operations team and warehouse associates to avoid the outbreak, mitigating manpower turnover in tight labor market during pandemic period

Memphis, Tennessee, Us

• Increased Supplier on-time delivery (OTD) by 10.44% (from 91.56% to 99%) compared to fiscal year 2019 by collaborating with international suppliers• Improved Inventory turnover from 3.45 to 7.2 in fiscal year 2019• Examined measure of forecasting error isolating seasonal demand pattern and reaching estimated accuracy from 20% to 5% compared to fiscal year 2017• Assured high-level of product and service quality by supporting the yearly ISO 9001:2015 audit, complied with the standards of preserving operating documentation and working processes

Grapevine, Texas, Us

Established supply buffer plans for commercial SPF of PC for USA, Mexico/Columbia/Brazil PC & Printer WUR and Batch Repair, commercial SPF of PC for Canada by analyzing forecasts, history, and pipeline inventory. Presented root cause analysis and recovery plan each week while reviewing backlogs with senior manager and project manager from HP. • Reverted return to vendor (RTV) parts back to supply chain within KPI lead-time• Diminished repair lead time by identify reliable local vendor with competitive price and quality, avoiding whole unit exchange (WUE) under the company's cost• Coordinated cross functionally to drive execution of the NPI planning processes• Increased level of fulfillment (LOF) from 76% to 99% in the Latin America Region (LAR) within two months while sustaining average days of stock (ADS) under 120 days in collaboration with global planning team, buyers, and warehouse members• Evaluated material buffer level, demand forecast, operations availability, and incoming defective machines to design Printer Monthly Batch Repair Plan for LAR

●Promoted metal stamping capabilities globally with the project team through industry trends, demand forecasting to determine the competitive advantages, resulting in exploring two international customers ●Developed marketing and sales strategies to expand existing market shares of slitting and shearing in Thailand and India●Created English version of plant tour guide, promotion slides, catalog, adopted by the upper management and served as teaching materials for employee training

● Developed procedures to ensure compliance with international trade regulatory requirements ● Interpreted from Mandarin to English and from English to Mandarin for Korean auditors of ISO/TS16949, international clients, and managers from other departments● Explored one new client with cross-functional team, resulting in increasing 25% revenue● Performed 8D report (Eight Disciplines Problem Solving Process) to analyze customers’ complaints, resulting in avoiding potential loss of $30,000 inspection fee

Taoyuan, Us

● Maintained and updated network equipment records and ensured inventory control of military communication devices and equipment● Provided customer service for veterans and military reservists in Kaohsiung metropolitan area● Collaborated public relations with journalists and local government officials during 2010 National Reserve Force Conference and 2011 Annual Outstanding Reservist Ceremony

● Answered customers’ questions via email/telephone in English and Mandarin● Prepared export documents, and contacted customs brokers and forwarders● Worked 30 hours a week while in university

Master Of Science (Ms), Logistics, Materials, And Supply Chain Management

Bachelor Of Business Administration (Bba), International Business/Trade/Commerce