Microsoft Azure Integration Technical Support Engineer - Logic Apps-Worked closely with customers to understand their business requirements and identify opportunities to optimize their Logic Apps solutions.-Navigated complex technical support issues by effectively asking questions and communicating steps to achieve a resolution.-Provided guidance and training to customers and colleagues on best practices for using Logic Apps, Power Automate and other Azure services.-Collaborated with other support engineers and developers to identify and resolve complex issues that require deep knowledge of the Logic Apps platform.-Created and maintained technical documentation and knowledge base articles to help customers and colleagues troubleshoot common issues and solutions.-Conducted thorough root cause analysis to identify the underlying causes of customer issues and recommended appropriate solutions.-Worked with customers to design and implement Power Automate and Logic Apps solutions that meet their unique business requirements, including creating custom connectors and workflows.-Acted as a liaison between customers and product development teams, communicating customer feedback and helping to prioritize feature requests and bug fixes.-Team Award for Highest Customer Satisfaction

Responsible for the sales of cell phones, tablets, accessories and wireless solutions to the public as well as small businesses. Secondary function of position includes troubleshooting and technical support of wireless devices.

• Responsible for the professional and personal development of 20 US Navy Sailors. • As HAZMAT Department Manager, was responsible for the procurement, handling, and disposal of $270K+ in hazardous material, supplies, and equipment. • Worked in conjunction with numerous civilian contractors and foreign nationals to coordinate waste/recycling operations. • Increased mission capability by providing additional training to personnel while off-duty. • As a Performance Instructor, conducted daily training and/or lectures in safety, fire emergency response, and hazmat spill response. • Managed company safety program which included daily training of 50+ troops and performed regular inspections of all activities within the company. • Managed a tool inventory valued at more than $275,000. • Oversaw the timely repair of seven mission-critical units of equipment resulting in an impressive 98% availability rate for an entire deployment. • Performed three critical field repairs resulting in 100% equipment availability for critical missions. • Possess an active Secret Security Clearance through 2018.