Community Manager
Cedar Rapids
I serve as the primary contact and resource for current and new clients seeking information, assistance, or recommendations on all key services, products, and amenities.My Responsibilities include:o Leading the local team of Customer Service in delivering outstanding customer service. o Assisting the manager with touring prospects and brokers to showcase the center and in producing referral business from a portfolio of local accounts.o Contributing to the overall revenue of the center by identifying opportunities and actively up-selling/cross-selling Regus.o Organizing center events to engage current and prospective client base by and fostering the center community.o Acting as an extension of clients by delivering mail, answering phones, sending packages, ordering supplies, troubleshooting basic technical issues, preparing and reserving meeting rooms, arranging office furniture to accommodate center needs, and ensuring clients are able to concentrate on their work while managing their office needs.o Providing the image and service representative of a 5-star business center.o Manages the center billing and A/R process, ensuring P&L accuracy and that the billing process is followed.o Supports hiring and training and development of new Team Members.