Dennis Board Email & Phone Number

In this role I am responsible for building, implementing and supporting business reporting and intelligence solutions. My primary function of this role is to define and implement reporting and analytic capabilities that meet both internal and external customer needs.* Provide business/data analysis and reporting expertise for the BI processes and system.

Responsible for working with multiple projects in relation to business applications and liaising with Manheim Technology to ensure that business specifications are adhered to and implemented properly.* Provide User Acceptance testing for the development staff using standard methodologies.* Responsible for the training of up to 150 end Users in the use.

Responsible for Query development and report writing using tools such as Microsoft Access, SQL (DB2, MS SQL, Sybase and MySQL), Web driven reporting using JSP's, Server Scripted and emailed reports and Crystal Reports. During my time in this position, I enabled to company to obtain better metrics and snapshots of the business by designing, creating and.

Managed a team of up to 5 Help Desk analysts.* Responsible for interviewing and hiring of technical staff to man a 7x24 Service Desk as well as Desk Side Computing teams and Phone support.* Responsible for the creation, design and implementation of corporate technology strategy in regards to end user equipment, software and peripherals.* Instituted.

Responsible for the support of not only PC's and laptops/pen tablets but digital cameras, approximately 10 different printer models (mobile, home and multi-function), mobile and home/office units and anything else our inspectors might have a need for, such as docking stations, mice, writing tablets, etc* Lead technician and technical liaison with our.

Responsibilities in this position varied on a daily basis, however primary responsibilities focused around providing an exceptional level of customer service and supporting our product to the highest degree. * The main technical aspects of this position centered upon supporting network connections, which were installed in physicians offices and the.

As a floor supervisor it was my responsibility to assist CST's who needed help and to attend to customers who needed a little extra help.* Call volume management, staffing and the balancing of the 2 was a major part of this position Managing wait times of our customers was a primary metric and was often measured in regards to our performance.* During the.

Duties while acting as a lead technician involved advanced troubleshooting of computing devices as well as their connectivity using the service as provided by Comcast.* Excellent customer service skills and troubleshooting skills were required for this position as it was 100% over the phone.

Provided over the phone technical support to customers.* Acted as a cable representative for our internet call center in times of low call volume. * During my time as a CST, I worked towards implementing not only internet support but cable support in times of low call volume. This was an effort to increase our customer service role and to gain a higher.

Bs/Mc, Information Systems - Database Management

Ba, Exercise Science/Psychology