Dennis Boateng Email & Phone Number

London, Gb

Coombe Hill House, Beverley Way, London Sw20 0Ar

Key Tasks:• Receiving service calls from the clients• Updating the Service Management computer system• Allocating calls to the Service engineers• Maintaining communication between the clients and the service engineers• Maintaining the computer services management system – updating at all times• Ensuring continuity of service and the full employment of engineers• Keeping service department records and engineer’s movements• Maintaining part liaison between engineers, stores, suppliers and clients• Maintaining maintenance contracts and all continuity of work between Service engineers, the clients and the company• Arranging ‘case clean’ programmes and ‘return maintenance’ programmes• Developing matrix appertaining to Service Maintenance contracts• Recording, sorting, filing and maintaining accuracy of all administration/paperwork

Chessington, Surrey

To respond to the needs of the customer by taking orders, answering queries, tracking goods etcTo resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionTo recommend potential products or services and encourage the customer to "add a line"To work collaboratively with buro's Sales team and Finance team to ensure that the customer is delighted by buro's activitiesTo maintain customer records and accounts

Portsmouth, United Kingdom

Assisting customers and providing the necessary information to resolve their problems, requests and complaints.Handling collection issues, such as late or defaulting on payments.Interacting with clients through different mediums. This may be over the phone, via internet or face to face interaction.Working within a Team and building up my team working skills.Improved ability to communicate effectively and professionally over the phone.Enhanced customer care skills.Working under pressure due maximum call time caps and daily targets.Developing an ability to deal efficiently and professionally with all types of costumers .

Wimbledon, Uk

Working as part of a team in order to provide excellent customer service.Providing and continuously developing their product knowledge.Understanding and demonstrating customer care and high levels of customer service both on the sales floor and till points.Replenishing stock and maintaining high standards of merchandising and housekeeping.Worked within a team to meet targets and ensure sales floor is in presentable manor. Displaying good listening skills, identifying customer needs and responding to them quickly.Displayed great levels of attention to detail.

Colliers Wood, Uk

Used the till and in store systems to complete sales.Enhanced my team working skills, by assisting colleagues with their assigned duties, whilst keeping on top of my own.Gained experience in meeting deadlines as we were given individual targets that we had to meet.