Manage operational process flows to increase employee efficiency, reduce costs, and streamline cross-departmental functions and information.- Determine technology improvements that drive impacts on current systems and the customer experience.- Drive projects to systematically enhance operations, training, customer success, and quality assurance.

Provide project based expertise in multiple disciplines across multi-functional teams for various clients in operations, strategy, and financial services.- Optimize processes to provide clients and business partners with the best user experience while developing strategies to scale business models and integrate software.- Develop training programs, itinerary’s, SOP,s, training materials, and schedule employee onboarding.- Client Recognition Award January 2022

Ownership and accountability for a full portfolio of clients – providing quality consultative service, database accuracy, and meeting and surpassing productivity benchmarks. - Identified opportunities to increase sales at existing partners.- Managed and motivated a team of employees to meet daily, weekly, and monthly goals while exceeding output.- Trained new employees through development and implementation of procedures, process flows, and technology for national and… Show more Ownership and accountability for a full portfolio of clients – providing quality consultative service, database accuracy, and meeting and surpassing productivity benchmarks. - Identified opportunities to increase sales at existing partners.- Managed and motivated a team of employees to meet daily, weekly, and monthly goals while exceeding output.- Trained new employees through development and implementation of procedures, process flows, and technology for national and international industry procedures.- Central point of contact to facilitate activities from inception to completion.- Promoted from Account Executive, Business Development to Senior Account Executive, Corporate.- Achievement of Excellence Award, 2019 - Top Performing Accounts Show less

Managed all social media accounts including: Company website, Facebook, and Instagram.- Designed billboard advertisements, restaurant menu, monthly and quarterly brochures, informational flyers, customer surveys and digital advertisements using Adobe Suite.- Edited and produced human resource and customer service related training videos, presented and trained employee's on the content while verifying and documenting completion logs for every employee.- Designed marketing commercials… Show more Managed all social media accounts including: Company website, Facebook, and Instagram.- Designed billboard advertisements, restaurant menu, monthly and quarterly brochures, informational flyers, customer surveys and digital advertisements using Adobe Suite.- Edited and produced human resource and customer service related training videos, presented and trained employee's on the content while verifying and documenting completion logs for every employee.- Designed marketing commercials using Final Cut Pro Software.- Develop and implemented marketing projects to increase awareness for various business partners and different department goals.- Order placement, design and promotion of merchandise for giveaways and inventory; Including Hats, T-Shirts, Banners, Poker Chips and various others.- Generated and distributed the sales of VIP and season-pass memberships. Show less