Dennis Cantina Email & Phone Number

15 Flr. Robinsons Cyberscape Gamma Building, Topas And Ruby Rd., Ortigas Centre,

>Contribute to standard best practice configuration design for contact centres using Contact technology platform>Complete configuration based on the requirements of the contact centre in line with standard best practice configuration designSupport contact centres migrating to the Contact technology platform through training and coaching>Support solution design and requirements gathering for changes to existing contact centres and new contact centres>Complete configuration of the Contact platform in order to support changes, new releases and incidents>Conduct Quality Assurance / Test processes accurately to reduce any risk to the effective operation of the centres>Manage documentation relating to platform configuration>Work closely with Delivery Improvement team members to identify opportunities to improve the platform and related processes in order to drive improved efficiency and the customer experience>Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.>Complete all necessary training requirements and professional development opportunities

>Contribute to standard best practice configuration design for Salmat contact centres using Contact technology platform>Complete configuration based on the requirements of the contact centre in line with standard best practice configuration designSupport contact centres migrating to the Contact technology platform through training and coaching>Support solution design and requirements gathering for changes to existing contact centres and new contact centres>Complete configuration of the Contact platform in order to support changes, new releases and incidents>Conduct Quality Assurance / Test processes accurately to reduce any risk to the effective operation of the centres>Manage documentation relating to platform configuration>Work closely with Delivery Improvement team members to identify opportunities to improve the platform and related processes in order to drive improved efficiency and the customer experience>Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.>Complete all necessary training requirements and professional development opportunitiesAwards and Recognitions: OSCA Above and Beyond Bronze Certificate Awardee 2015

27 Flr. Robinsons Cyberscape Beta Building, Topas And Ruby Rd., Ortigas Centre,

2F Plaza D Northgate Cyberzone Filinvest Corporate City, Alabang, Muntinlupa Cit

 Call Center skills: Avaya Contact Center skills: Vectoring, VDN, Skills, System configuration, ARS Table, Routing Plan, Service hours tables, Moves, Adds and changes, , coverage path , bridge appearances ,call forwarding , button assignment , swapping of extension, sidecar request and other Voicemail Issues.  Performs routine system administration and maintenance on local or remote locations with no impact to the business.  Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner.  Perform completion activity in the appropriate systems (probably ETMS)

Makati City

Avaya Communication Manager:  License Generation License Loading Remote support to the client. Conduct client's monthly preventive maintenance Serves as tier 1 and 2 for the client Troubleshoot server problem on secondary server Back up on the Server Conduct quarterly resiliency test on PBX Server Patch upgrade Remaster of Servers Circuit pacts Firmware Upgrade Phones Firmware Upgrade Configuring extension and tie trunk of the PBX Basic Administration on the PBX. Termination from user side to PBX side Give a 24/7 support to client