• Plan, develop and implementation of sales strategies for retail and institutional • Recruit, hire and training new sales executives• Setting sales goals, compare performance to goals and identify ways for improvement• Staff grooming and pristine presence of products• Monitoring and management of stock levels, delivery timelines and transportation cost • Develop new music educators and referral network• Development, maintenance and update of CRM database as main sales and reporting tool• Prospecting and nurturing leads till a sale is completed• Delivery of goods and after-sales client servicing

Build strong customer relationships and generation of new leads.Provide excellent customer service and recommendation of the right instrument which suits customer's requirement.Develop new networks such as music teachers/friends of Steinway/VIPs/Steinway Owners databaseMaintenance and update of CRM databaseHandle and assist various in-store events, cross-branding collaborations and other marketing initiativesParticipate in off-site special events and other related activities outside store operationManaging Store Inventory and Store display

Provide secretarial and administrative support to Steinway Gallery. Organize and coordinate arrangements for meetings such as preparation of documents, agenda and minutes of meeting.Handles vendors, booking of flight itineraries and accommodations for management & guests. Preparation of presentation materials and reports.Ad-hoc duties as assigned