Have held a variety of management positions with nonprofit and for profit companies with a focus on customer retention, service, project management and process improvements. Transferable skills include development and management of Quality Assurance Programs, Inbound/Outbound Call Center Management, Operations, Training, Marketing & Leads Management, Volunteer Services & Recruitment, Membership Management, System Selection & Implementations. Organizations include successful small local to mega nationwideSpecialties: Urban Parking facility management, including revenue control reporting, financial reporting, auditing,and supervision of parking attendants and maintenance staff. Call Center Operations and Management with a focus on customer service.Nonprofit management, community outreach and special event coordination. Volunteer Management and CRM solutions, management/change consulting.
Listed skills include Hiring, Customer Relations, Event Planning, Operations Management, and 24 others.