Dennis Johnston , Cpp. Email & Phone Number

Springfield, Ohio, United States

I manage the contract for the parking garage and surface lots for the city of Springfield, Ohio.Responsible for vendor relations, financial reporting, enforcement, maintenance and client relations. Also coordinate special events with the city manager's office and the local Chamber of Commerce.

Greater Memphis Area

Responsible for managing a portfolio of a dozen parking facilities in downtown Memphis, TN. Responsible for business development, revenue reporting , revenue control, client and vendor relations, equipment repair, cleanliness and the overall customer experience for monthly parkers and visitors to downtown Memphis. Portfolio annual revenue : 4.2 Million gross.

Indianapolis, Indiana

Manage/oversee day-to-day operations of assigned properties in Indianapolis. Oversee company operations for the assigned contract.Develop and maintain relationships with monthly parkers and other key stake holdersAct as liaison between operations and corporate officeProvide adequate training and direction to staffProvide analysis, consultation, and decision making to the client, District Manager and Corporate Accountant. Monitor Assistant Manager and Line Staff job… Show more Manage/oversee day-to-day operations of assigned properties in Indianapolis. Oversee company operations for the assigned contract.Develop and maintain relationships with monthly parkers and other key stake holdersAct as liaison between operations and corporate officeProvide adequate training and direction to staffProvide analysis, consultation, and decision making to the client, District Manager and Corporate Accountant. Monitor Assistant Manager and Line Staff job performance. Prepare and adhere to the operating budgets. Review and prepare monthly financial reports. Prepare monthly financial variance reports. Prepare monthly aged receivable reports. Prepare special client reports, when requestedEnforce all Parking Policies and Procedures from the client. Ensure contract complianceAttend weekly meetings with the client to discuss and receive direction from the client on the operation. Inspect parking facilities to insure guidelines are followed regarding facility maintenance and cleanliness. Provide various reporting dashboards along with recommendations to improve the operation to the client. Republic Parking is a member of the Impark family of brands, one of North America’s largest and most successful parking management companies. Since its inception in 1962, Impark has transformed from a single surface lot operator into an industry trailblazer with a portfolio of over 3,500 locations. As of 2018, we employ over 9,200 personnel in more than 240 cities and generate in excess of $1.5B in gross receipts. Together, we provide exceptional service within an array of markets including airports, municipalities, healthcare, commercial, stadiums & events, hospitality, higher education, retail and residential. Show less

Boston, Ma

Responsible for the day to day operation of the call/contact/command center for the Massachusetts Bay Transportation Authority (Customer Experience Center). Supervises up to 10 agents who are responsible for processing payments, processing customer appeals, communicating with enforcement on any issues that could lead to the wrong individual being invoiced. Works directly with the clients' Customer Service office and assures communication of issues are brought to the attention of Operations… Show more Responsible for the day to day operation of the call/contact/command center for the Massachusetts Bay Transportation Authority (Customer Experience Center). Supervises up to 10 agents who are responsible for processing payments, processing customer appeals, communicating with enforcement on any issues that could lead to the wrong individual being invoiced. Works directly with the clients' Customer Service office and assures communication of issues are brought to the attention of Operations, Maintenance, IT and other support departments. Republic Parking provides tailored parking and ground transportation solutions for clients throughout the United States. Our current service offering includes first-class on- and off-street parking management, automated parking systems, shuttle and valet services, facility design and review and much more. Office responsible for posting 80,000 to 100,000 in payments for invoices. Republic Parking is a member of the Impark family of brands, one of North America’s largest and most successful parking management companies. Since its inception in 1962, Impark has transformed from a single surface lot operator into an industry trailblazer with a portfolio of over 3,500 locations. As of 2018, we employ over 9,200 personnel in more than 240 cities and generate in excess of $1.5B in gross receipts. Together, we provide exceptional service within an array of markets including airports, municipalities, healthcare, commercial, stadiums & events, hospitality, higher education, retail and residential. Show less

Kansas City, Missouri Area

Directly oversee the operation of several municipal and commercial parking garages in downtown Kansas City. Reponsible for account performance for financial , customer satisfaction and client satisfaction objectives. Supervises Assistant Account Managers, Guest Service Associates, Guest Service Coordinators, Cashiers and other Service Associates.

Memphis Tn

Responsible for day to day operation of three parking facilities . Responsible for all client and vendor relations, hiring, training and supervising staff, AP/AR, maintenance, staffing, training, P/L analysis, revenue reporting, customer service and event parking coordination.

Memphis, Tennessee, United States

Front desk associate for a fitness center. Checked in members, sold fitness products and cleaned the facility as needed.

Assist with management of fork lift sales, rental and service company and business development.

Most companies don't realize their opportunities for advancement lie within their contact centers. Let me take my 20 years of experience to get your contact center to the world class level.

Responsible for managing the quality assurance and training departments for two call centers. .

Responsible for strategic visions, marketing and promotion of ALSAC's Volunteer Service Center fund-raising programs and lead management. * Served as liaison between two call centers and various support departments (Marketing, IT and the organization’s Project Management Office.

Responsible for daily management of call center operations and supervision of Program Supervisors, Senior Program Supervisors and Field Training Associates. * Managed the conversion and implementation of Noble dialer, management and agent training. * Consolidated two Customer Service teams into one to insure consistency in call handling.

Responsible for daily management of call center operations, queue management, quality assurance and staff development. * Facilitated the successful conversion of two databases and call center systems into one. * Worked with two call center’s operations establishing standard legends and call quality scripts.

Responsible for supervision, motivation and training for 15-25 Volunteer Service Representatives. * Reduced turnover on the evening shift during my first year as Program Supervisor. * Implemented inbound system and cross-training criteria for agents to insure inbound calls on the evening shift were handled. * Assisted in the development of the Center Wide Pride Committee to improve and… Show more Responsible for supervision, motivation and training for 15-25 Volunteer Service Representatives. * Reduced turnover on the evening shift during my first year as Program Supervisor. * Implemented inbound system and cross-training criteria for agents to insure inbound calls on the evening shift were handled. * Assisted in the development of the Center Wide Pride Committee to improve and maintain morale. Show less

Responsible for membership development, coordinated special events and managed volunteers. Responsible for mailings to members of the ‘Friends of Mesker Park Zoo’. * Secured gifts from local business to establish and facilitated children's birthday party program. * Recruited 50-200 volunteers for special events and on site fund-raisers. * Maintained database of all zoo membership records.

Responsible for managing 10-15 part time Membership Representatives. * Increased renewal of radio membership by telemarketing calls by 150% during first quarter of 1992. * Decreased turnover in staff from previous quarter my first year as Telemarketing Manager and maintained full staff during peak renewal and pledge drive periods. * Decreased cost in advertising for employee recruitment.

Ba, Public Relations

Worked in Advertising for the College Heights Herald, wrote for the yearbook, The Talisman , and was member of PRSSA (Public Relations.

Education record