IT Support Specialist providing technical support to the parochial schools affiliated with the Archdiocese of Chicago. Typical duties range from administrating and supporting 200+ computer users per week in assigned schools working with teachers and the school administrative staff. Maintained student and teacher workstations, printers and Interactive white boards such as Smart board and Epson. Also, I perform basic Networking tasks such as Active Directory and User Account creation. Additionally, I set up projectors, document cameras and A/V equipment for teachers and staff. Used ticket system to respond to requests and track the progress of any given issue until it is resolved. When I am not at my assigned schools, I am doing computer repair work at headquarters on the equipment that comes in from the schools that SBTC Services.

Computer and IT Support specialist managing and troubleshooting the companies network, Database Administration, Call Center VOIP Phones and related computer troubleshooting procedures.

Provided technical support and troubleshooting to over 300 end users of the company's software package. Performed various support functions such as, Help-Desk, On Site Service, Bench Work and Customer Support. Hardware support included simple and/or complex installations, maintenance, troubleshooting, and the repair of PCs, peripherals, network-related equipment.

Managed and operated full service printing operation specializing in one to four color offset printing and specialized work for the areas business community. Responsible for the daily operation of the shop such as sales, writing orders, quotations, job tickets and invoicing and the distribution of daily work assignments to the staff.The processing and tracking of customer orders through all stages of production to ensure that customer orders are produced and delivered on time and according to specifications.

Production Manager for Educational Publisher that produced over 150 Educational Magazines Quarterly and additional printed materials designated for the Health Care and Educational Sectors.Supervised and Managed a team of very talented individuals to effectively and efficiently meet publication deadlines.Also devised and implemented material control methods and procedures to keep operation costs within the departments budget.Worked closely with outside vendors and service providers to meet production specifications as required by the vendor.