Dennis Compston Email & Phone Number

Brampton, On, Ca

Oakville, Ontario, Canada

System Micro is a leading IT Solution provider specialized in the field of No Code App Development and Cloud Digital Transformation. Helping clients Automate and build their Business Applications in the cloud. We are helping companies transform the way they do business by enabling organizations to build customer centric business applications and optimizing their business processes to adapt to their customers’ needs. As the leading provider in cybersecurity we put customers at the forefront of every solution we design, develop and deploy to make their world a safer place.Acting as a trusted partner to clients and System Micro stakeholders. Leading delivery of the service experience for Low-Code, No Code solutions for our clients. Providing excellence in delivery and customer experience. In this role, I am providing leadership of delivery and project management teams and ownership of the end-to-end software delivery projects. I provide leadership of data architecture, AI and technology solutions including research, development and delivery.

Toronto, Ontario, Canada

Responsible to:- Drive Ecosystem Alliances working with the business - Plan and activate Industry Ecosystem Clouds to bring mutual benefit for our clients, PWC and Alliance partners.- Execute Alliance initiatives for PWC working with our market, delivery, current and new alliance partners.

Toronto, Ontario, Canada

I act as a strategic advisor to the business providing best in class digital transformation strategy and leading the digital experience team(s) with technology and the business. I provide strategic planning leadership with the products and technology support, in the areas of initiative prioritization, budget reporting, project oversight, overall roadmap direction, KPI reporting, resource management, assured security and operational excellence (KPI). I work with deployment of leading Digital Enablement and Data Science technologies (Data Analytics Tools, ML, RPA). Acting as a trusted strategic advisor to line of service Partners and the (Consulting and Private) business. I work with prioritization methodologies, design thinking, enterprise architecture and waterfall / agile delivery methods to achieve the strategy and delivery plan.

Toronto, Ontario, Canada

I provided Business / IT relationship support, roadmap and strategic planning support, financial and project planning, service assurance, security and operational readiness. I worked on deployment of Digital Enablement, Blockchain / Crypto and Data Science technologies (Data Analytics Tools, ML, RPA). Acting as a trusted technology advisor to Assurance and Digital Enablement Partners and the business and provide small to medium project management delivery. In this role I worked with design thinking principles, enterprise architecture and waterfall / agile delivery methods.

Toronto, Canada Area

I provided senior leadership for Corporate Network, Voice IP Telephony and IVR teams across US, Canada and globally (APAC, EMEA, Americas). In this role I provided executive leadership and vision to the Group CIO and VP Team including M,D&A, Strategic Planning, Management Reporting, Finance Strategy and Forecasting. I lead in the design of three-year IT program roadmap for Corporate Network, Telecom and IVR Areas. This was in partnership with internal stakeholders and global vendors on business-critical designs, ensuring a corporate standard is set.I have led the delivery of business projects locally and globally including business plan development for project opportunities including:Staffing, Design and Execution of corporate global unification roadmap for unified Network, SIP and Enterprise Voice / call center and collaboration strategy (3-year plan) to bring together three distinct companies in Americas, Europe and Asia and saving $7M USD over 3-years. This included the financial strategy and business case for the Group CIO.Deployment of advanced workplace technology and real estate consolidation projects globally (US, UK, Romania, Canada).Led aggressive vendor and partner management activities; consolidation both locally and globally for WAN, Voice and Collaboration services to reduce operational spend.Key contributor in Canadian PCI Recertification (2018/2019).

Mississauga, On

During this time, I provided Leadership for Voice IP Telephony and IVR teams across US, Canada and globally (APAC, EMEA, Americas). My role was to provide Leadership and vision for the executive leadership team including M,D&A, Strategic Planning, Management Reporting, and Forecasting. A large part of this role was to partner with internal stakeholders and global vendors on business-critical designs for enterprise platforms and strategic roadmap development.In this role I led delivery of business projects locally and globally including business plan development for project opportunities including:Development of a Financial model and strategic support for a Divestiture of a non-key business unitReduction Canadian Telecom severity incidents by more than 70% through service and platform improvement.Designed Multi-channel contact centre and workforce management transformation strategy for Key Canadian Government contract to integrate with new and existing enterprise delivery systems including a complete contact centre and workforce management system upgrade for the larger Canadian business.Designed through approval of global Data Center Rationalization plan and business case to consolidate 17 data centers globally, projected to save $4.8M USD annually, included the supporting finance strategy and business case for global CIO.Cost reduction initiatives, saving operating costs of approximately $1.7M annualized for the last fiscal year.Deployments of advanced workplace technology strategies (Video Conference / Softphone) for Flex workers and real estate consolidation (US).Key contributor in Canadian PCI Recertification (2017/2018).

Toronto, Canada Area

In this role I provided Leadership for Network, IP Telephony and IVR teams across Canada as well as India (global delivery). I provided leadership and vision for the executive leadership team including M,D&A, Strategic Planning, Management Reporting, and Forecasting. A key part of this role was to support Business intake and Architecture team through enterprise and solutions architecture assignments. This was done in partnership with key vendors on business-critical designs for enterprise platforms and roadmap development.Some key deliverables during this role included:Cost reduction initiatives (white belt), saving line and maintenance contract costs, of approximately $700K annualized operating expenses for the last fiscal year.Delivered unified SIP and Enterprise Voice strategy (24-month plan) to bring together 22 separate delivery platforms for fax, call centre and enterprise voice.Global telecom integration for Canadian, US and Asia locations.Development of advanced workplace technology (Video Conference / Softphone) strategies for Flex workers and real estate consolidation projects. (US, Canada).

Toronto, Canada Area

During my time in this role, I provided Leadership to the Network, Telecom and IVR Development teams in Canada, US and globally. I supported business intake and Architecture team through enterprise and solutions architecture assignments. This work was done in partnership with key vendors, working on business-critical designs for enterprise platforms.Key accomplishments during this time included critical project opportunities including:Worked on process excellent cost reduction initiatives (white belt), saving line and maintenance contract costs, of approximately $2.5M annualized operating expenses for the last two fiscal years.Provided vision and planning of a unified SIP strategy (24-month plan) to bring together 22 separate delivery platforms for fax, call centre and enterprise voice. Use of PROSCI for change management planning.

Toronto, Canada Area

During my time in this role I provided Leadership to Telecom and Network teams in Canada and globally. I provided key support to Business intake and Architecture team through enterprise and solutions architecture assignments.Some key accomplishments included Leadership and Support of large-scale projects including:Large Scale Expansion of UCCE SystemUCCE System Consolidation Key contributor in Canadian PCI Re-Certification (2010 / 2011 / 2012).Divestment of Outsource Contact Center Business Unit.Completed Platform Stabilization Initiative - Witness Call Recording and IPCC Contact Center Platform.Delivered large scale Contact Center platform data center moves.

Toronto, Canada Area

During my tenure in this role I provided leadership for Telecom, Call Center Support and IVR Development in Canada and globally.Some key accomplishments in this role included leadership and support of large-scale projects including:Offshore Business Outsource Project to India Corporate Data Center Relocation PCI Certification (2009)M&A Team Integration Large Scale Financial Self Service IVR Launch Implementation of Major New MasterCard Bank for Large Retailer

My duties in this role included: WAN / LAN Design and ImplementationQOS Design and ImplementationCisco VoIP Design and ImplementationGlobal Network DesignProject Leadership / IT Architectural ServicesProvided Best Practices and Guidance to Infrastructure teamProvided support of IT Security – Infrastructure / Audits

Management, Management Ii: Advanced Management

Ucad V8, Information Technology

Cisco UCAD v8.0

Ciscolive 2014 - It Management Program, It Management

Itil Foundations 2011, It Service Management

Ucsao - Cisco Unified Computing System Architectural Overview

Building Great Governance, Management / Board Studies

Driving Innovation 2010

Cisco Unified Operations Manager / Service Manager (Cuom-Sm V2)

Board Development Track (Public Housing), Social Housing

Ciscolive 2008

Cvp Implimentation, It

Cisco Networkers 2005 - Switching And Telecom Track

Omdp, Omdp Leadership Track

Ipcc Accelerated, Ipcc Boot Camp

Computer Science Technology, Web Designer Series

Cs, Computer Science Technology

Design Thinking Masterclass (Sme), Management Information Systems, General

Design Thinking Concepts and Application Masterclass

Sharepoint Online Owners 2019, Information Technology

Training on Sharepoint Online Administration.

Itilv4 Foundations, Information Technology

ITIL Version 4 Foundations Base Training.

Business Analytics Nanodegree Program, Mathematics And Statistics

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Data And Analytics - Pwc, Data Science

Activities and Societies: Data ScienceDetailed hands on learning in: Data Wrangling Data Tools and Visualization Data Insights.