Service Analyst
Leeds, England, United Kingdom
Managed Services-Monitored and managed web applications in AWS & Oracle Cloud. Incident Response & Incident Management-Experienced in managing and resolving varied infrastructure and network security incidents, focusing on rapid response and resolutions within SLA requirements.-Skilled in root cause analysis, writing post-incident reports, and ensuring post-incident actions are completed.System Admin-Managed Microsoft 365, Exchange, SharePoint, and Azure AD for user accounts, email configurations, and security settings, while administering Cisco Meraki Networking for VPN access, hardware updates, and network issue resolution.-Monitored LastPass security reports and strengthened individual account security, improving the organization's overall security posture through enhanced password hygiene and auditing shared credentials.-Provisioned and configured user machines across Windows, Mac, and Linux, ensuring security by installing and managing Endpoint Detection and Response (EDR) software to mitigate threats and maintain compliance.Security Compliance-Conducted ISO 27001 internal audits over two years, documenting results for internal and external reviews, and contributed to risk management as part of the Information Security Management System (ISMS).-Played a key role in maintaining Cyber Essentials+ certification, ensuring technical controls were compliant and effectively implemented.-Developed and delivered security awareness training and led phishing simulations, significantly improving company-wide understanding of cybersecurity threats and reducing organizational risk.-Awarded company value award for “Treat People Right”