Dennis Dean Email and Phone Number
Dennis Dean work email
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Dennis Dean personal email
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I am a Leader with 15+ years of experience in Workforce Management / Planning, Contact Center Analysis, Service BPO, Telecommunications, and complex Contact Center Operations within multi-site, multi-lingual and multi-platform environments, both domestically and off-shore.• Highly regarded by business partners, clients and executive teams as a key advisor, creative problem solver, skilled leader and insightful process and business analyst. • Skilled leader in multiple departments including Customer Service Operations and Workforce Management / Planning.• Excellent people management skills with a track record of building high performance teams through hands-on coaching and development.• Extensive experience in all aspects of Workforce Management utilizing multiple platforms in complex multi-skill environments including the expert level use of Aspect eWFM, Injixo, Blue Pumpkin, IEX, manual Erlang-C models.• Experience in large-scale projects ranging from WFM process improvements to more complex integrations of both software installations and program additions.Specialties: Workforce Management in complex multi-national operations, Contact Center Management in large and small networks, Virtual Team Leadership, Aspect eWFM Expert User, Customer Service Delivery, Team and Project Leadership, Coaching and Development and Service Level Delivery
Cisco Meraki
View- Employees:
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Workforce Engagement Management ArchitectCisco Meraki Aug 2022 - PresentRemote, Sacramento Ca
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Operations ManagerBamboo Insurance Oct 2019 - Aug 2022Gold River, California, United States• Responsible for day to day operations of Contact Center• Implemented Nice inContact WFM software on a journey to build a WFM strategy to ensure S/L goals as well as effective capacity planning• Established department goals and objectives• Developed and implemented Contact Center performance targets and metrics• Responsible for day to day operations of Contact Center• Evaluated and implemented performance management software• Built reporting program to support daily operations as well as inform Executive Team of Contact Center performance• Created staffing model to forecast future growth and inform hiring decisions• Responsible for team management and development of management staff -
U.S. Wfm ManagerVoxpro Nov 2015 - Mar 2019Folsom, Ca• Responsible for WFM operations across 3 US/Ireland sites supporting 5 global clients.• Produced executive level reporting and analysis for all internal and outsourced call centers covering site workloads, productivity, service levels, staffing, and financial metrics.• Directed all site hiring by forecasting attrition, promotions and global needs for each line of business.• Built key WFM processes including forecasting/cap. planning, scheduling and real-time management• Elevated WFM outputs through process improvement and associate engagement and development• Responsible for cross-functional team management and development of workforce management staff• Evaluated and Implemented Workforce Management software. -
Operations / Special Events ManagerSacramento Comedy Spot Aug 2012 - Nov 2015Sacramento, CaliforniaResponsible for managing the day to day operations of the comedy club as well as co-producing events such as 48 hour Comedy Marathon and Sacramento Comedy Festival• Hire, staff, train and schedule for Box Office, Bar, Tech and Maintenance positions• Ensure daily operations run according to plan• Responsible for initiating operational guidelines/process improvements and documenting • Coordinate event schedules and personnel schedules. • As co-producer (with owner) of the annual Sacramento Comedy Festival..... responsible for creating schedule, securing venues, venue preparedness, staff training, marketing plan/execution and daily operations.
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Global Scheduling ManagerApple, Inc. Mar 2000 - Jul 2011Responsible for managing the resource planning/scheduling for Apple’s 5 internal and 31 outsourced global contact centers.• Responsible for vision creation and execution for the Workforce Management / Scheduling group• Managed corporate oversight of Workforce Management for outsourced contact centers• Owned all workforce staffing, call center staff planning and processes related to scheduling staff to meet requirements for internal contact centers (including home-based agents)• Managed vendor relations and processes for outsourced WFM group to support internal staff of 12 analysts -
Operations ManagerWashington Mutual, Inc Jul 1995 - Mar 2000Working with Call Center Manager, responsible for managing the daily operations of the Stockton Call Center and all Call Center related projects.• Project Manager for Call Center related projects• Provided management support to Team managers for operational and personnel issues• Monitored and helped prepare department budget.• Developed and provided management reporting on Call Center performance.• Managed outbound customer survey unit and Call Center admin staff.
Dennis Dean Skills
Dennis Dean Education Details
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Business Management
Frequently Asked Questions about Dennis Dean
What company does Dennis Dean work for?
Dennis Dean works for Cisco Meraki
What is Dennis Dean's role at the current company?
Dennis Dean's current role is Workforce Engagement Management Architect.
What is Dennis Dean's email address?
Dennis Dean's email address is de****@****oup.com
What schools did Dennis Dean attend?
Dennis Dean attended San Joaquin Delta College.
What are some of Dennis Dean's interests?
Dennis Dean has interest in Social Services.
What skills is Dennis Dean known for?
Dennis Dean has skills like Workforce Management, Call Centers, Vendor Management, Team Building, Training, Customer Experience, Call Center, Customer Satisfaction, Outsourcing, Process Improvement, Contact Centers, Workforce Planning.
Not the Dennis Dean you were looking for?
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Dennis Dean
Nashville Metropolitan Area6evhc.net, resourcepartnersllc.com, surgerypartners.com, envisionhealth.com, amsurg.com, elitebodysculpture.com2 +181351XXXXX
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Dennis Dean
Elected Ceo, Watchdog Media Cooperative. Building A New Future For Local News At The Long Beach Watchdog. Award-Winning Journalism Technologist, Web Developer, Graphic Designer And Product Manager.Long Beach, Ca -
1toshiba.com -
Dennis Dean
Interim Chair - Department Of Finance At Northern Illinois University (Retired)Naperville, Il4aol.com, juno.com, aol.com, niu.edu1 +181574XXXXX
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1yahoo.com
6 +192537XXXXX
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