www.emeter.com

www.adobe.com

Helpdesk Manager for Operations team. - Assign Tickets to team members with Kayako Infortech, Ltd ticketing system. - Keep track of IT inventory - Support Corporate and Remote Branch in Los Angeles with Email setup and issues with Active Directory. - - Answer general Internet Web Browsing and Web Browser Configurations for Corporate and Net branch. - Remote support into clients desktops - Setup desktops for employees with Ghost Imaging as well as backups, Windows Server shadow copy - - VPN support Mac/PC - Install and maintain small network routers and WiFi access points. - Support for EVDO data cards for notebook computers. - Order desktops and software for employees - Issue security badge cards and admin security server - Setup phones, network drops for LAN - Follow up Email issues. - Troubleshoot and install printers for employees - Change toner for printers. - - Upgrade and repair computers for staff - Install software and operating systems for new and older computers for staff and agents. - Advise and help staff and agents to a certain extent on their home computers. - Recover data from crashed computers from hard drives. - Troubleshoot and reconnect Internet and network connections. - Detect and advise critical hardware and software issues before it arises. - Administer Symantec Console, remove viruses and spyware from computers as well as keep virus scanners updated with latest definitions. - Backup and Image hard drives. - Pick up hardware or software from computer store for same day upgrade or repair. - Install and configure Wifi Webcam Security camera for QA phone lab inventory. - 3 years experience with Apple OSX computers with networking, backup configurations, Apple computer hardware replacement and Software as well as installation of OSX and Apple Bootcamp. - Helped move our office from Livermore to Pleasanton and helped move another office our company aquired in LA to a new office in LA. - Configure iPhone and Windows Mobile PDA for Active Sync.

Olympia Funding IT Representative - Support Corporate and Net Branches with Email setup and issues with Active Directory. - Assist in Corporate and Net Branches with Intranet Login. - Answer general Internet Web Browsing and Web Browser Configurations for Corporate and Net branch. - Support IT co workers with issues as well as learn from them. - Remote supports into clients desktops with Webex. - Scanned File request to Net Branch and Corporate. - Scan files for agents to pdf. - Send CD's of Scanned Files to Net Branch. - Follow up Email issues. - Copy files for agents. - Move files from building to the other. - Move file cabinets. - Assist in moving heavy objects. - Setup, assign, trouble shoot phones and faxes for agents. - Call IKON and setup repair visits for printers and scanners. - Troubleshoot and install printers for agents and staff. - Change toner for printers. - Advise in ordering more toner for printers. - Upgrade and repair computers for agents and staff. - Install software and operating systems for new and older computers for staff and agents. - Advise and help staff and agents to a certain extent on their home computers. - Recover data from crashed computers from hard drives. - Troubleshoot and reconnect Internet and network connections. - Detect and advise critical hardware and software issues before it arises. - Move and put computers together for agents and staff to other cubes. - Remove viruses and spyware from computers as well as keep virus scanners updated with latest definitions. - Backup and Image hard drives. - Troubleshoot and repair corrupted software. - Pick up hardware or software from computer store for same day upgrade or repair. - Advise and educate staff and agents on how to use software installed on their computers. - Monthly audits for Compliance Department. - Download web apps for Agents. - Send company webpage updates to web hosting. - Support agents Blackberry pda.

Troubleshoot and repair automotive computerized engine components. Smog and ASE Certifications (Advanced Engine Performance, Engine Performance, Electrical, HVAC Controls).

Support Corporate and customers with Email setup and issues from 24 cable modem operators. Troubleshoot connection issues for customers. Help customers install network cards in their computers over the phone. Repair and upgrade computers in corporate office. Install software and operating systems for new and older computers for staff. Backup and Image hard drives. Remote supports into clients desktops Helpdesk support for trouble tickets sent up from phone support reps.