Improved customer service, reduced costs and time-to-market/-delivery directly and indirectly: reduced project time; reduced operational or project complexity and associated errors; reduced delivery times for bills, laboratory results, engineering reports, aircraft and medical parts, inspection reports; reduced spending by aggressively negotiating for products and services, and by identifying and pursuing new or different approaches to procurement, maintenance, operations, change and project management.In the late '90s and on to the present day, focused on management by "accomplishing work through the efforts of others": staff recruiting and development, process development and continuous improvement, project management, change management, cost containment, service improvement.In the '70s, '80s, '90s, '00s: Minicomputer/microcomputer/workstation and network system design, implementation, administration, troubleshooting, and support.In the '70s, '80s, '90s: Mainframe troubleshooting (normally communications or software, though one time the problem was that a key system drive had been decomissioned and sold to a foreign country).In the '70s and '80s: On a wide range of systems (Mainframes, Minicomputers, Microcomputers (including PCs eventually), Workstations), developed a wide range of software: early CRM (assembly and COBOL), Public Utilities Billing (BASIC, COBOL, assembly), compilers (FORTRAN), early cratering simulations (for example the Moon or Mars - FORTRAN), automated programming tools for robotic cutting and inspection systems (FORTRAN), CAD/CAM tools for driving robotic inspection systems (FORTRAN, GRIP - a proprietary language), early networking software connecting CAD/CAM systems among PCs, Mainframes, Workstations, Minicomputers over SNA, Token Ring, Ethernet (FORTRAN, assembly, BASIC, Visual BASIC, various macro languages), Engineering designs/lab reports/engineering reports (FORTRAN, assembly, BASIC, various proprietary languages).Specialties: Purchasing, project management, process and system design and improvement, Level 1 Service Desk, Level 2 Service Desk, Service management/delivery in general, contract negotiation, budget planning and management, change management, risk management.