Dennis Gerardo Email & Phone Number

Edmonton

• Perform Quality Assurance testing for product enhancements, new country expansion, upgrades on existing web pages, and A/B experiments• Report and replicate bugs/issues / inconsistencies using an internal reporting system• Build and implement test plans with detailed use cases and clear procedures• Conduct cross-browser testing• Work with other departments (Development, Legal, Marketing) to troubleshoot issues• Complete assigned projects on schedule and produce… Show more • Perform Quality Assurance testing for product enhancements, new country expansion, upgrades on existing web pages, and A/B experiments• Report and replicate bugs/issues / inconsistencies using an internal reporting system• Build and implement test plans with detailed use cases and clear procedures• Conduct cross-browser testing• Work with other departments (Development, Legal, Marketing) to troubleshoot issues• Complete assigned projects on schedule and produce high-quality work Show less

Calgary, Canada Area

• Effectively identified test scenarios, estimated time efforts, and created test plans using X-ray Test Management for Jira.• Restructured manual test cases for team use, maintaining optimal organization for maximum productivity.• Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.• Improved existing designs for simulation tests focusing… Show more • Effectively identified test scenarios, estimated time efforts, and created test plans using X-ray Test Management for Jira.• Restructured manual test cases for team use, maintaining optimal organization for maximum productivity.• Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.• Improved existing designs for simulation tests focusing on common user applications and unlikely cases, advising the development team of current configuration performance limitations.• Documented identified defects using JIRA and helped developers complete further testing and resolve issues.• Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines. Show less

Calgary, Canada Area

• Resolved service requests by individually troubleshooting and addressing user issues.• Surveyed and supported technology assets to maintain business continuity.• Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.• Disassembled computer systems to troubleshoot and resolve hardware issues.

Baguio City, Philippines

• Spearheaded the design and implementation of a "Customer Number Queuing System".• Developed training materials and procedures, or train users in the proper use of hardware or software.• Efficiently performed minor and major repairs or troubleshooting to hardware and software following the Company's specifications.• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.• Observed system functioning and entered commands to test… Show more • Spearheaded the design and implementation of a "Customer Number Queuing System".• Developed training materials and procedures, or train users in the proper use of hardware or software.• Efficiently performed minor and major repairs or troubleshooting to hardware and software following the Company's specifications.• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.• Observed system functioning and entered commands to test different areas of operations. Show less

Philex Mines, Benguet, Philippines

• Directed the Project “BBF Rock Inventory System”.• Championed the development and interpretation of organizational goals, policies, and procedures.• Evaluated data processing proposals to assess project feasibility and requirements.• Played an integral role in the review and approval of all systems charts and programs prior to their implementation.• Advised and reviewed the work of systems analysts, programmers, and other computer-related workers.• Organized the group to… Show more • Directed the Project “BBF Rock Inventory System”.• Championed the development and interpretation of organizational goals, policies, and procedures.• Evaluated data processing proposals to assess project feasibility and requirements.• Played an integral role in the review and approval of all systems charts and programs prior to their implementation.• Advised and reviewed the work of systems analysts, programmers, and other computer-related workers.• Organized the group to complete a UI and manual testing before releasing a build. Show less

Network Technician, Network And System Fast Track

Continuing Education: Comptia A+, Computer Hardware Technology/Technician

CompTIA A+ preparation for the exam..

Bachelor’S Degree, Information Technology