Dennis Gerardo Email & Phone Number

Edmonton

• Perform Quality Assurance testing for product enhancements, new country expansion, upgrades on existing web pages, and A/B experiments
• Report and replicate bugs/issues / inconsistencies using an internal reporting system
• Build and implement test plans with detailed use cases and clear procedures
• Conduct cross-browser testing
• Work with other departments (Development, Legal, Marketing) to troubleshoot issues
• Complete assigned projects on schedule and produce… Show more

Calgary, Canada Area

• Effectively identified test scenarios, estimated time efforts, and created test plans using X-ray Test Management for Jira.
• Restructured manual test cases for team use, maintaining optimal organization for maximum productivity.
• Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
• Improved existing designs for simulation tests focusing… Show more
• Improved existing designs for simulation tests focusing on common user applications and unlikely cases, advising the development team of current configuration performance limitations.
• Documented identified defects using JIRA and helped developers complete further testing and resolve issues.

Calgary, Canada Area

• Resolved service requests by individually troubleshooting and addressing user issues.
• Surveyed and supported technology assets to maintain business continuity.
• Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
• Disassembled computer systems to troubleshoot and resolve hardware issues.

Baguio City, Philippines

• Spearheaded the design and implementation of a "Customer Number Queuing System".
• Developed training materials and procedures, or train users in the proper use of hardware or software.
• Efficiently performed minor and major repairs or troubleshooting to hardware and software following the Company's specifications.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Observed system functioning and entered commands to test… Show more
• Observed system functioning and entered commands to test different areas of operations. Show less

Philex Mines, Benguet, Philippines

• Directed the Project “BBF Rock Inventory System”.
• Championed the development and interpretation of organizational goals, policies, and procedures.
• Evaluated data processing proposals to assess project feasibility and requirements.
• Played an integral role in the review and approval of all systems charts and programs prior to their implementation.
• Advised and reviewed the work of systems analysts, programmers, and other computer-related workers.
• Organized the group to… Show more

Network Technician, Network And System Fast Track

Continuing Education: Comptia A+, Computer Hardware Technology/Technician

CompTIA A+ preparation for the exam..

Bachelor’S Degree, Information Technology