Dennis Gleason Email & Phone Number

Duties include running day-to-day operations and managing approximately 3.5million sq. ft. in 65 locations across 24,000 square miles, providing a safe, secure and comfortable work environment for all National Grid employees in New York. Responsible for an O&M Budget of approximately $10.5 million while also working closely with Asset Management on a capital investment budget of approximately $5.7 million .Accomplishments: Improved safety focus of the organization resulting in reductions in OSHA Recordable Incidents and Lost Time Incidents in department; reduced Slips, Trips, and Falls attributable to Facilities by all employees at NY Facilities by 66%. Led and acted as change agent for the cultural and physical transformation from providing services through an in-sourced department to providing them through out-sourced providers, reducing internal staff by 50% and reducing departmental O&M spending by $350k while absorbing shifts in benefit costs. Provided leadership focus and tracked performance through KPIs of improved preventative maintenance program extending the life cycle of key company assets. Successfully implemented new Computer Aided Facilities Management work order and space management system.

Managing approximately 3M square feet in 80+ locations across 24,000 sq miles

The same duties as described below under Director Facility OperationsAccomplishments: implemented new organizational design while also filling 40% of the supervisory positions in the department, and providing mentoring and coaching to individuals awarded positions . Maintained a focus on safety and did not incur any ORIs or LTIs; STFs were maintained at previous levels. Continued focus on reducing costs through strategic changes to our PM program while ensuring long term and capital costs would not be jeopardized. Lead implementation of regular project update meetings with Asset Management.

Duties include: Leadership in public safety focus resulting in meeting response time goals for gas leaks, NY AMR program meter installations, improved customer satisfaction with field employee contacts, meeting regulatory mandate program goals, providing meter installations and customer piping changes during gas construction projects.Accomplishments: Met all gas leak response time goals. Met all regulatory mandated program goals. Lead labor negotiator for AMR project and key leader in implementation resulting in successful project of changing approximately 1.5 million meters and 500k gas meter transponders.

Duties included: Servicing all industrial accounts in the Dunkirk district, direct supervision of district Consumer Relations personnel, and supervision of the HIECA Program.

Duties included: Regional coordination of Consumer Relations Department activities, Demand Side Management and Marketing activities, HIECA Program activities, and SC-1C coordination activities. Also, direct supervision of Dunkirk district Consumer Relations and regional Marketing Department personnel, as well as servicing the largest industrial customers in the Dunkirk district.AVA Cycle II Unit Manager responsible for six budgetary departments.

Duties include: Responsibility and executive leadership for all aspects of the distribution business in the region including customer service, strategic account management, and overall financial responsibility for the region.Accomplishments: Settlement of City of Buffalo municipalization threat; improved Company image within the community as noted by the Opinion Leader Survey; highest profitable region in the System as shown on Regional EVA reports; improved relations with media partners especially The Buffalo News; neutralization of local detractors especially former Senator Alfred Coppola; mitigation of street lighting municipalization threat in the City of Niagara Falls; successful franchise renewal in the City of North Tonawanda; system liaison for the street lighting business to the other Regional Managers resulting in improved accountability and customer service; strategic investment of Niagara Mohawk Foundation funds to improve Company image and positively affect community issues; liaison to the Collections Department resulting in improved accountability and performance for all regions in the commercial sector; and coordination of Company investments through the DRAC process.

included: Responsibility and executive leadership for all aspects of construction and maintenance of a utility distribution system including Transmission and Distribution, Meter & Test, Design, Customer Service, Sales, Transportation, Forestry, long range planning, and budgetary control.Accomplishments: Improved safety performance; improved customer satisfaction; improved profitability through spending reductions and budget performance; improved scheduling performance; improved street lighting service; improved employee satisfaction; improved PSC Complaint performance; exceeded Senior Management's expectations in restoration following Microburst Storm; successfully recovered from loss of 75 percent of Chief Line Mechanics and 90 percent of T&D Supervisors through VERP; established and maintained good relationships with the IBEW while implementing key Company programs.Other duties included active participant in Energy Delivery's Strategic Planning process, Transition Owner for Operations Reengineering, Energy Delivery Lead for Information Technology Reengineering Project, member of Redesign Team for Marketing and Sales and Account Management, sponsor for EVA Pilot, executive sponsor for Municipal Account Plan Development, sponsorship for the ESO Redesign Project and the Electric Sales & Service Reengineering Project culminating in streamlined processes and increased customer service. Also served as a member of the Internal Credit Committee, the Electric Strategic Marketing Plan, and the T&D Staffing Study.

included: Management responsibilities for Electric Planning, Consumer Relations, Demand Side Management, Account Management, Scheduling, Credit & Collections, and District Office activities.Service on various committees and projects including: Chairperson of the Strategy Team in the development of the ECS Strategic Marketing Plan, ECS Business Planning Team member, ECS Organization Team member addressing Marketing and Account Management, Lead Negotiator for SC-10 implementation, Steering Committee member for Sales and Account Management System development, Area Managers' DSM ad hoc Committee member, and Steering Committee member for development of Commercial & Industrial Satisfaction Index.

B.A. Degree, English

Education record

Education record

Education record

Education record

A.A.S. Degree, Electrical Engineering Technology

Education record

Adult Education program. Courses taken in steam engineering and refrigeration. Received City of Buffalo First Class Stationary Engineers.

Education record

Successfully completed Tuck Executive Program.