Dennis G. Email & Phone Number

Southwest, Usa

Boulder, Colorado

Broomfield, Colorado

Diagnosed/resolved hardware/software issues related to network connectivity, printing, video and sound, as well as general troubleshooting for +1,5000 throughout 27 Business Units.Traveled extensively to support network/systems integration for acquired business units. Successfully managed the project replacing ISP’s for several business units ensuring seamless transition that resulted in zero network downtime during hours of operation. Successfully managed IT related lease agreements and license renewals.

Loreto, Baja California Sur, Mexico

Procured, configured, and deployed wireless antenna systems and respective network hardware/software ensuring a high level of network reliability.Responsible for supervision of technical troubleshooting, training and customer support for +500 commercial and residential clients. Led standardization/documentation project, allowing for self-diagnosing and troubleshooting by the end user, resulting in 40% reduction of customer service calls.Developed contractual agreements with key suppliers to ensure continuous supply of hardware while increasing savings margins and improving delivery performance.

Loreto, Baja California Sur, Mexico

Planned, implemented, and supervised continuous improvement project and periodic follow-ups to streamline customer billing and collection of over 5,000 residential and commercial accounts.Created and delivered training programs to educate team members on quick solutions to common problems, resulting in 25% faster response times to customer service tickets.Project resulted in a revenue increase of +$200K USD per year.

Mexico

Implemented an international sourcing strategy for a U.S. based client which resulted in over 20% savings in over $2M USD of purchasing products.Supervised the implementation of Six Sigma methodologies and process improvements with targeted clients leading to over $700K USD savings annualized.Targeted areas of improvement include CT2R reduction, factory layout, Material Review Board disposition improvements, process waste elimination, and defect reduction.

Loreto, Baja California Sur, Mexico

Managed a team of 12 procurement professionals responsible for over $25M USD worth of construction materials. Managed project budgets and ensured timely delivery of products for construction, automotive, and aerospace manufacturers in Mexico.Developed a directory of qualified suppliers, including both local and international sourcing opportunities, ensuring materials readily available at best possible price, quality, and lead time.Responsible for coordination and supervision of supply chain, warehousing, and subsequent distribution of all construction materials as required by the construction teams.

Camp Pendleton North, California, United States

Responsible for equipment worth over $20 million, including approximately 500 Controlled Cryptography hardware as well as developing new standard procedures to facilitate tracking and accountability.Supervised the employment and technical/professional training of more than 180 personnel. Supervised the successful planning, operation, and implementation of tactical communications architecture during various field exercises.