Dennis Gurney Email and Phone Number

Automotive Parts Sales

Customer ServiceTrainingCommunity OutreachMoney HandlingAsset Protection ACE Systems Training Supply Ordering Technical Issue Resolution

Customer Service100% Organic Produce Department Juice Bar Management TrainingMerchandising Ordering

Senior Director of a multi-cultural gaming community. Lead, direct, train and supervise 5 departments and 200 plus members. 1. 2 Divisions/4 squads 200 members.2. Media with social media accounts across all major platforms. 3. Competitive teams for internal and external Tournements.4. Developing training modules for all ranks and department roles. 5. Lead in new ideas for new merchandise and marketing. My direct reports consist of a Director of Media, Director of Communities, Director of Tournements and their teams.

• Setting and Achieving Set Standards• Hiring and Training• 40% Average Sales Comp Increase • Achieved 125% of Sales Plan• Decreased Overall Outs and Increased Productivity

• Hiring and Training Manager• Past Safety and Environmental Manager• Managing Partner of Meat, Seafood, Produce, Floral and Bulk Departments.• Lead Regional area in Meat sales and gross profit.• Industry known company for customer service levels. • Developed company program for Tuesday Special Sales. • Took Meat department from a top 15 department to a top 5 in the company on Tuesday’s special sales.

• Direct Supervisor for 7 Departments (60 employees).• Cost Department’s sales exceed 12 million annually.• Total store sales exceed 100 million annually.• Raised each cost department gross profit by at least 5 points in 5 months.• Average increase of sales by department of 6% compared to total store sales of only 3%.• New Store set up (6-13 - 8-13). Set up a brand new location (Floor plan, modulars, in-stock, and training of new associates.).• Overnight Assistant Manager (6-13 - 12-13) in charge of refreshing, merchandising and restocking the counters for next day sales.• In charge of total store operations overnight, including but not limited to; Human Resources, Operations, Maintenance • Leading and developing customer service initiatives.• Hard lines Assistant Manager (12-13 – 3-14) in charge of sporting goods, hardware, automotive center, and garden center.

• Scheduling, Hiring, On boarding and Training associates. • Human Resources: (Benefits, Hiring, Performance Management).• Fiscal year 2008 rated number one store in Key Performance Indicators for the region (121 stores).• Direct responsibility for Asset Protection, and Food/Physical Safety.• Leading and developing customer service initiatives. • Directly responsible for community development.• As a Department Manager, increased sales by double digit percentagesHelped bring community awareness with Blood Drives and an annual Easter Egg Hunt at the store for the neighborhood children.